Since Okta’s inception almost ten years ago, we’ve been on a mission to empower our customers through technology. Customer success is our core tenant at Okta, and we’re thankful to be recognized by our customers as a 2018 Gartner Peer Insights Customers’ Choice for Access Management, Worldwide. Enabling these global and groundbreaking organizations to tackle their toughest and evolving technology needs is at the heart of everything we do, which is why this recognition is so meaningful. Of the companies recognized by Gartner, we’re proud to be the vendor with the highest “willingness to recommend” score (95%),** a testament to our customers’ enthusiasm and advocacy.
Looking at the analysts’ view of the market, Okta was honored to once again be named a Leader in the most recent Gartner Magic Quadrant for Access Management, Worldwide. Magic Quadrant research is Gartner’s most comprehensive view of a given market, and customer experience is one of the primary criteria determining placement in the research. We see our unwavering focus on customer success as the key factor contributing to our placement as a Leader. In the report, widespread positive customer sentiment was identified as one of our strengths: “References and Gartner clients have continued to report predominantly positive experiences, with rapid implementation, service functionality, reliability and support.” We are proud of the recognition from leading industry analysts as well as our customers themselves, and view both distinctions as a reflection of the invaluable trust placed in us by our customers.
Gartner Peer Insights Customers’ Choice is a recognition of vendors in access management by verified end-user professionals, taking into account both the number of reviews and the overall user ratings. Below are some of the notes that our customers wrote about us:
“Working with Okta during our rollout was a pleasure! The implementation specialists were very knowledgeable and allowed us to learn as we worked together to build our Okta cloud presence. In the last year and a half, we have grown from 15 applications published to our users to over 100! Okta has simplified account management and employee onboarding.” – Senior Systems Engineer in the Retail Industry
“Okta provides us an always on solution with a flexible set of second factors (hard, soft) and a very reactive team that handle our questions and cases. We deployed it at large scale without any issue. The integration with our existing infrastructure has been quite smooth.” – IAM Architect in the Energy and Utilities Industry
“The relationship with Okta is outstanding we have been working with them to implement new features as they are developed in a co-development function. They take the feedback on the product and react immediately, they are responsive and work collaboratively.” – CIO in the Education Industry
“Okta is clearly the industry leader in their space, integrates with everyone who has a decent SAML integration, and is consistently up and available.” - CISO in the Education Industry
To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. In order to achieve this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher.
Thank you to our customers for supporting our vision and letting us be part of your important missions. We are thrilled to not only be a Leader in Gartner’s Access Management research, but also to be your choice access management vendor. We’re looking forward to continuing to blaze the trail in identity, together.
*Gartner, Inc., Magic Quadrant for Access Management, Worldwide, Gregg Kreizman, 18 June 2018.
**Gartner, Inc., Gartner Peer Insights ‘Voice of the Customer’: Access Management, Worldwide Market, 26 November 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.