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Our Commitment to Customer Success: People, Business, and Service Preparedness

Eric Kelleher
Eric Kelleher
Senior Vice President, Customer First

Customer success is one of our core values at Okta. We do not foresee any impact to the delivery of the Okta service due to COVID-19, and as always, we are committed to keeping our service up and running for our customers around the globe. Our cloud-based, multi-tenant architecture model and distributed data center approach is designed to operate without any service disruptions. We also have formed an internal Coronavirus Preparedness Team to mitigate any potential disruptions to our business, if necessary in the future. 

Many of our customers are examining their own preparations for potential disruptions caused by COVID-19. In the spirit of transparency, another of our core values, we are proactively sharing the information below to support their efforts. We will continue to assess our plans, and share relevant updates, as warranted. 

People + Remote Work
Thanks in part to our own technology, Okta employees and contractors are already able to (and frequently do) work from anywhere, and have the resources and tools they need to do their jobs securely from any location. To make determinations around remote work and office closures, we carefully monitor and consider advice from the World Health Organization, the Centers for Disease Control, the U.S. Department of State, and government and health officials in local communities where our employees live and work.

Business Continuity Planning
As a cloud-native company with a geographically-dispersed team and flexible, remote workforce, we are prepared to virtually manage business continuity challenges. Our approach is designed to ensure that our service remains available to our customers during times of natural disaster or other unexpected and challenging events. Our business continuity planning is also intended to ensure we will have open channels for timely communications with our customers and other stakeholders.

Service + Operations
Our cloud service is designed with a high degree of redundancy and geographic fail-over capabilities to reduce the likelihood of significant impact. We maintain policies and procedures for responding to emergencies, including a disaster recovery plan, which we describe in detail in our Trust & Compliance Documentation. And we, along with our sub-processors, have data centers and technical support located around the world, including across North America, EMEA, and APAC.

At Okta, our customers’ success is our success. In times of natural disaster and other unexpected or challenging events, we have plans, processes and teams in place to ensure our service works seamlessly, so our customers can focus on their critical business goals. 

For more details, visit our Trust & Compliance page and our blog post on keeping Okta’s community safe and healthy. 

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Eric Kelleher
Senior Vice President, Customer First

In his role as Senior Vice President, Customer First for Okta, Eric is responsible for leading and accelerating teams and programs that deliver on Okta’s corporate value Love Our Customers. Eric has spent the last 25+ years leading software companies through growth. He’s served over 20 years in various customer-centric leadership roles at SaaS companies, including 11 years with Salesforce.com, where he learned from and helped shape their playbook for cultivating a wildly successful enterprise subscriber base. 

Eric earned a B.S. in Economics and Computer Science from Georgetown University, and an M.S. in Computer Science from Stanford.

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