customer success

Okta’s brand is the sum of all the experiences and interactions that our customers, partners and the public have every day with Okta. It’s how a customer feels after she gets off the phone with a customer success manager or what a potential partner remembers about the team after a meeting. It’s what both our closest friends and our biggest…

Whether you’re waiting for an Uber driver at the curb, you’ve set up a call with a match on eHarmony or you’re receiving an authentication code to access a Box account, Twilio, the software and cloud-based communications platform, is there to make the process a seamless one. So seamless that you likely had no idea they were involved in the process…

I want to start things off by saying thank you to the more than 1,000 customers and partners who joined us for Oktane14. It was an exciting week for us, and a major part of that was seeing our team’s hard work finally come to fruition – putting on an incredible event and sharing our biggest product news to date. In case you missed the first day of…

For more than 100 years, National Gypsum has built its brand around dependability and security -- they don’t call one of their best-selling products Gold Bond for nothing. But with the advent of cloud computing, the Charlotte-based company also needed to manage their applications safely and securely. We sat down with Michael Brannon, National…

Maybe you attended Oktane13 last year. Maybe your IT department recently adopted Okta and you want to learn more about identity management. Or maybe you heard about last year's customer appreciation party. Whatever the reason, you’re interested in attending Okta’s second annual user conference, Oktane14, and we don’t blame you. Much like this…

]You never know what you are going to get when you start a new job. When you’re interviewing at any given enterprise software company, the interview process will undoubtedly highlight how fabulous everyone is, how “robust” and “reliable” the product is and – most importantly, in my perspective – how many “wildly successful” customers the company…

When Okta’s co-founders set out to build a product that would help businesses adopt cloud and mobile technology, they started by asking CIOs about the challenges they faced adopting cloud. They worked off of constant feedback, evolving the product to best fit the customers’ needs -- and this focus on customer success, feedback and collaboration…

We have lots of incredible customers, and each one is responsible for our company's success. On Tuesday, the final day of Oktane13, we recognized several customers that have pushed us (and our product) to make their jobs easier, and their employees more productive. Thanks again to all of our customers and partners that made Oktane13 such a special…

Busy day? We know you’re probably reading this right now while avoiding an epic Monday to-do list. If “streamline my IT operations system and move to the cloud” is on that to-do list, then you stumbled upon the perfect place to procrastinate. Our customers love to talk about how we’ve helped them manage the same task so, in the spirit of lists…

Last week, I posted the fourth installment in a six-part blog series about what it takes to have an enterprise-ready cloud service and the three characteristics (security, reliability and trust) that differentiate an enterprise cloud service from a typical consumer cloud service. In this series, I’ve discussed five aspects to look at when…