An exciting opportunity to be part of a new team. In this role you will be responsible for the following :
- Provide first level of support on SaaS platforms and applications such as NetSuite, Avalara, RevPro etc
- Work with delivery leads/business analysts to arrive at accurate estimates and to manage a healthy backlog of production issues.
- Frequently monitor system health and performance and suggest fine tuning.
- Support the creation and management of NetSuite roles and permissions as per SOX compliance (JIRA and ServiceNow) and align with the business needs.
- Administer access control to the NetSuite system for new hires or employees requesting NetSuite access.
- Support workflow automation projects to increase the efficiency and accuracy of company use of NetSuite.
- Create configurations and customizations of NetSuite to meet the business needs.
- Support the development and clarity of NetSuite change requirements prior to customization efforts.
- Support data import processes and migrations of data
- Create and manage customized reporting of NetSuite key business metrics, master data, transaction history, or customer demographics.
Experience & Skill sets :
- 5+ years of business analysis experience in NetSuite Order-to-Cash. Nice to have experience in Procure-to-Pay & Record-to-Report business processes
- Solid experience in understanding process flows and solutions within Order Management, Taxation, Billing, Credit Memo and Payments.
- Strong functional knowledge in Order-to-Cash process.
- Integration experience with other systems (like Salesforce, Anaplan, Workday) using web services, API, RESTful Services, Suite Talk, Boomi etc would be a plus
- NetSuite Certifications are a plus. Preferred Certifications: NetSuite SuiteCloud Developer II, Administrator, ERP Consultant
- Strong experience with NetSuite integrations with third-party applications and NetSuite APIs.
- Working knowledge around use of NetSuite Workflow Manager (Suite Flow), Suite Script (1.0 & 2.0) using Suitelets, User Event, Client Scripts, and Scheduled Scripts, Workflow Action Scripts, Portlets, Map Reduce Script and Restlets.
- Hands-on experience in handling production issues, root cause analysis and driving solutioning within Netsuite.
- Familiarity with IT transformation and experience managing business needs and requirements to IT deliverables
- Has worked in a SOX compliant environment