As the Director of Community you will lead a team that is laser focused on managing and expanding the impact of and engagement in Okta’s customer community. This role will be key in helping Okta scale, in making our customers wildly successful and in further differentiating us as a Customer First organization.
You’re an evangelist
You live and breathe community. Internally, you’re a connector/storyteller helping the company understand how it can partner with our online community to drive customer success, ROI, and reduce overall costs. Externally, you build and nurture relationships, show customer value and drive meaningful moments.
You’re entrepreneurial and resourceful
You’re a pioneer and innovator. You’ve built and/or nutured successful communities from scratch. You’re excited about helping Okta scale and its customers grow, using your creative problem solving skills to grow and improve upon the community, and providing world-class service and satisfaction to all of your constituents – internal and external.
You’re data-focused, results-driven and a creative problem solver
You gather and use data to understand the state of the community as a whole, evaluate performance, and identify target areas to improve upon. Using data to make decisions, you will then identify and develop effective solutions to meet the challenges of the role.
You’re a strategic doer
You embrace complexity and change, using systems thinking to diagnose how to map solutions to goals. Operational excellence is a part of your DNA. You’re able to extract and convert company goals into strategy and community initiatives. You’re also really good at anticipating future project needs to set yourself and your teams up for success through effective planning and execution. And your detail-orientation ensures that when things are moving fast, nothing falls through the cracks.
You’re a collaborative leader
You find it very easy to build strong relationships and partner with members of the community and internal Okta business groups (Customer First, Marketing, Product, Sales, IT). Your impressive track record of getting things done collaboratively and winning as a team gives you quiet confidence while still being humble.
- Be a thought leader and vocal advocate for the needs of the community.
- Present, write about, speak with passion about our business and the Community, representing the goals and mission of the community itself, as well as the relationship between our community members and Okta
- Help define and deliver the overall Community strategy for Okta, including community vision, global expansion, engagement and strategy
- Execute the strategy to make every facet of a community function at its best, including: recruitment, onboarding, engagement, etc.
- Ensure timely delivery and excellent results on community projects, large and small
- Provide business input and action plans, working with other functions of the business
- Operationalize our people, processes and systems to define and drive goals and metrics around growth, engagement and optimization
- Lead the community team + mentor talent for success and individual career growth
- Help manage awareness and engagement through community focused content, events, and thought leadership
- 8-10 years of demonstrated success as a manager or director in a similar, community-building role
- Hands on experience with business systems including web analytics, marketing automation, salesforce communities.
- Proven ability to demonstrate prior experiences with community management, and best practices around program design, communications and more
- Experience successfully mentoring and managing a team
- Excellent written and verbal communications skills
- Ability to operate at a fast pace
Okta is an Equal Opportunity Employer
Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Why are you being asked to complete this form?
Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.
If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.How do I know if I have a disability?
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
- Cerebral palsy
- Muscular dystrophy
- Bipolar disorder
- Major depression
- Multiple sclerosis (MS)
- Missing limbs or partially missing limbs
- Post-traumatic stress disorder (PTSD)
- Obsessive compulsive disorder
- Impairments requiring the use of a wheelchair
- Intellectual disability (previously called mental retardation)
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
The foundation for secure connections between people and technology
Okta is the leading provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 apps, the Okta Identity Cloud enables simple and secure access from any device. Thousands of customers, including Experian, 20th Century Fox, LinkedIn, Flex, News Corp, Dish Networks and Adobe trust Okta to work faster, boost revenue and stay secure. Okta helps customers fulfill their missions faster by making it safe and easy to use the technologies they need to do their most significant work