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Director of Community

Position Description

As the Director of Community you will lead a team that is laser focused on managing and expanding the impact of and engagement in Okta’s customer community. This role will be key in helping Okta scale, in making our customers wildly successful and in further differentiating us as a Customer First organization.

About You
You’re an evangelist

You live and breathe community. Internally, you’re a connector/storyteller helping the company understand how it can partner with our online community to drive customer success, ROI, and reduce overall costs. Externally, you build and nurture relationships, show customer value and drive meaningful moments.

You’re entrepreneurial and resourceful

You’re a pioneer and innovator. You’ve built and/or nutured successful communities from scratch. You’re excited about helping Okta scale and its customers grow, using your creative problem solving skills to grow and improve upon the community, and providing world-class service and satisfaction to all of your constituents – internal and external.

You’re data-focused, results-driven and a creative problem solver

You gather and use data to understand the state of the community as a whole, evaluate performance, and identify target areas to improve upon. Using data to make decisions, you will then identify and develop effective solutions to meet the challenges of the role.

You’re a strategic doer

You embrace complexity and change, using systems thinking to diagnose how to map solutions to goals. Operational excellence is a part of your DNA. You’re able to extract and convert company goals into strategy and community initiatives. You’re also really good at anticipating future project needs to set yourself and your teams up for success through effective planning and execution. And your detail-orientation ensures that when things are moving fast, nothing falls through the cracks.

You’re a collaborative leader

You find it very easy to build strong relationships and partner with members of the community and internal Okta business groups (Customer First, Marketing, Product, Sales, IT). Your impressive track record of getting things done collaboratively and winning as a team gives you quiet confidence while still being humble.

Responsibilities:

  •  Be a thought leader and vocal advocate for the needs of the community.
  •  Present, write about, speak with passion about our business and the Community, representing the goals and mission of the community itself, as well as the relationship between our community members and Okta
  •  Help define and deliver the overall Community strategy for Okta, including community vision, global expansion, engagement and strategy
  •  Execute the strategy to make every facet of a community function at its best, including: recruitment, onboarding, engagement, etc.
  •  Ensure timely delivery and excellent results on community projects, large and small
  •  Provide business input and action plans, working with other functions of the business
  •  Operationalize our people, processes and systems to define and drive goals and metrics around growth, engagement and optimization
  •  Lead the community team + mentor talent for success and individual career growth
  •  Help manage awareness and engagement through community focused content, events, and thought leadership

Qualifications

  •  8-10 years of demonstrated success as a manager or director in a similar, community-building role
  •  Hands on experience with business systems including web analytics, marketing automation, salesforce communities.
  •  Proven ability to demonstrate prior experiences with community management, and best practices around program design, communications and more
  •  Experience successfully mentoring and managing a team
  •  Excellent written and verbal communications skills
  •  Ability to operate at a fast pace

Okta is an Equal Opportunity Employer 

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