Customer Success Manager - Commercial
Okta is an identity company. Identity matters because we’re all unique. We were raised in different countries, cities, and towns. We have unique backgrounds. We’ve faced specific challenges. And we've learned a lot along the way. At Okta we believe those experiences equip us to look at the world with our own perspective. Our SaaS product protects your right to be you, and we want every single one of our employees to feel a sense of belonging, acceptance and comfort to express their ideas, because ultimately our differences are what makes us great. And guess what? You could join us because…
The Customer Success team is growing!
The EMEA Customer success team are entirely focused on building long term customer value. Our team is diverse in background and experience, but all have the following traits in common. We are individual contributors, but collaboration and teamwork are paramount to our success. We encourage creativity and provide a framework for members to develop their careers in a positive growth mindset.
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Develops Talent: Developing people to meet both their career goals and the organization’s goals.
Drives Results: Consistently achieving results, even under tough circumstances.
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
As an Okta Customer Success Manager you will:
- Be the primary point of contact post implementation. You will assume overall customer adoption responsibility and act as a critical issue management role.
- Be a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
- Partner with internal Okta team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services.
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs.
- Conduct periodic customer health-checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
You could be a great fit for this role if you have:
- English and either French and/or German language skills
- Previous experience within customer success role within SaaS organization.
- Excellent knowledge and experience in Identity and Access Management (IAM) and Security space
- Strong knowledge of cloud architecture as well as on-premise IT landscape
- Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management.
- Knowledge of enterprise web technologies, security and ground breaking infrastructures
- Specialized training on support, SAML, security preferred
- Experience of application programming and system support experience is preferred
- Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking,triaging and crisis management
- Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, Service Excellence
- Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.
- Travel may be required
OKta is a progressive company that values you as an individual. We are committed to career progression, employee wellbeing and making a positive impact in our local communities.
Apply now to continue the conversation and speak with one of our recruiters…
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.