Position Description: 

The Project and Delivery Manager will have a dual set of responsibilities, Project Management
and Delivery Management.

As Project Manager you will be responsible for the overall project management and completion
of professional services projects. Delivery of the projects will be within the constraints of scope,
quality, time and costs in order to meet the project objectives and to achieve high customer
satisfaction.

As Delivery Manager you will be responsible for the planning and deployment of the Okta
service for our customers to ensure we are providing the appropriate services to ensure their
success. You will also be responsible for the regional Professional Services team members
assignments and will assist your line manager with oversight and accountability for the regional
services including billings /revenue, customer satisfaction, and resources utilisation. This role
will report to the Regional Director of Professional Services.

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Job Duties and Responsibilities – Project Management:

 Work with sales, pre-sales and engineers to define services portion of our solution
proposal
 Manage changes to project scope, through a formal change management policy

 Coordinate activities of project team and customer from inception through successful
completion
 Devise initial project plan, monitor the execution of various activities and coordinate any
changes
 Manage and track resource scheduling and project time utilization
 Track progress and report status internally and to clients throughout the project life
cycle
 Identify, analyze, and respond to project risks, as they occur
 Lead quality acceptance activities, for each of the project milestones
 Coordinate transition from Professional Services to on-going Support, at completion of
project
 Ensure tasks are constantly updated to reflect actual project status
 Ensure the project is delivered within the Budget as outlined in the Statement of Work
 Have some knowledge of the delivery of Identity Management solutions
 Identity opportunities to position other Service delivered within the Budget as outlined
in the Statement of Work
 Identity opportunities to position other Service offerings
 Well versed and experienced in a variety of Software Development Life Cycle processes,
including Agile and Scrum
 Passion for Customer Service
 Strong communication and coordination skills
 Desire to be a part of the high paced, high energy, startup experience
 Project Management Certification (Prince2, PMP) is preferred
 Travel can be up to 50% at times

Job Duties and Responsibilities – Delivery Management:
 Assist with hiring, growing and retaining PS delivery team members wholly passionate
about our customers’ success, including technical consultants, and project managers
 Ensure resources are properly staffed on projects to ensure achievements, including
direct employees and contractors
 Assist the Okta Strategy & Programs team and PMO with improving regional reporting
tools, delivery methodology, standard methodologies, and project templates
 Utilise project / time tracking solution (Financial Force) to properly run a portfolio of
concurrent projects
 Work closely with the Business Operations, Finance and Legal teams to ensure the
proper post-implementation activities are accounted for and in compliance with the
corporate policies
 Ensure quality and time management processes are followed by team (e.g., change
controls, time tracking)
 Use knowledge repository of deployment standard methodologies and other customer
ideas which can continually improve the Okta platform
 Collaborate with Okta partners as well as assist in development of Okta Partner Network

Required Skills:
 Demonstrated relevant experience including substantial track record of the successful
management and delivery of highly complex projects and programs is required
 Capability of establishing standards and best-practices in business analysis and project
management, and developing teams to those standards
 The qualified candidate should have experience of working within a consulting
organization; will have strong matrix management skills and ability to work
collaboratively in a multi-cultural environment within a (virtual) team  
 Ability to conduct effective executive presentations.
 Experience in traditional and agile project delivery methodologies.
 Target driven, team-player, and focused on great customer outcomes.
 Willing and able to travel up to 50%, as required.
 Personal Qualities (Leader, Self-Motivated, Flexible, Enthusiastic and Organized)
Okta is an Equal Opportunity Employer.

Education and Training:

• Bachelor's Degree majoring in computer science or equivalent

Okta is an Equal Opportunity Employer.

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.  We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live.  Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.  Find your place at Okta https://www.okta.com/company/careers/. 

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.  More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.

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