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Development Support Manager

Position Description:

Okta is looking for a Support Development Manager to help us assist customers in debugging and integrating Okta solutions into their infrastructure. We are looking for smart, innovative and passionate hands-on manager who is ready to dig into details, if need be, and help enable for our customers the next generation secure cloud software for speed, scale and high availability.

You will share our passion and great pride in managing an engineering team that strongly believes in designing and troubleshooting to maintain scale and performance requirements, as well as manage a process to deliver the customer insights needed to build high-quality next generation enterprise software. You will partner with various the Engineering and Professional Services teams, Senior Engineering and Support Management, Architects and Technical Operations team. If you are someone with a passion for technology, a deep set desire to work problems out with innovative solutions, and a track record in leading engineering teams, assisting customer in building scalable infrastructures and platforms, enjoy closely collaborating with stakeholders in adjacent organizations, this is the place for you!

We expect great things from our support managers and reward them with stimulating new projects, and exposure to emerging technologies and the chance to have significant personal impact in a company that is changing the cloud computing landscape forever.

Job Duties and Responsibilities:

  • Establish clear priorities, expectations, and accountability for individuals and team
  • Collaborate with both customer support and other Engineering and Professional Services teams, Senior Engineering and Support Management, Architects and Technical Operations teams to help identify issues, integrate and define and refine core product functionality
  • Drive execution and expand the delivery of a development support to Okta customers around the globe.
  • Provide regular feedback, technical guidance, and mentoring to team members
  • Foster collaborative, engaging and inclusive team environments
  • Maintain and improve our culture by sourcing and hiring only the most qualified individuals with an eye towards diversity & inclusion

Qualifications:

  • 8+ years of experience in developing and supporting the deployment of enterprise cloud software
  • 3+ years of hands-on technical management experience
  • Experience working with support, product and program managers to align on objectives, priorities, trade-offs and risks for Okta’s customers
  • Excellent communication and collaboration skills for technical discussions
  • Ability to work effectively with distributed teams and people of various backgrounds
  • Lead, recruit, mentor and retain engineers

Preferred skills:

  • Expertise in managing projects using Java, MySql, Elasticsearch, Redis or similar technologies
  • Experience or knowledge of cloud computing services such as AWS/Azure/GCP
  • Experience managing a framework/platform team
  • Coordinating and collaborating with different parties in developing a large scale project
  • Enjoy communicating to all levels engineering management, customer support and technical operations.
  • Knowledge of network security, encryption, identity and provisioning a plus.

Education and Training:

  • Bachelor’s Degree majoring in computer science or equivalent

Okta is an Equal Opportunity Employer

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Okta is the leading provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 apps, the Okta Identity Cloud enables simple and secure access from any device. Thousands of customers, including Experian, 20th Century Fox, LinkedIn, Flex, News Corp, Dish Networks and Adobe trust Okta to work faster, boost revenue and stay secure. Okta helps customers fulfill their missions faster by making it safe and easy to use the technologies they need to do their most significant work

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