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Director of Most Valuable Customer Program (San Francisco, CA)


Customer success is Okta’s #1 corporate value and an integral part of our culture. The Most Valuable Customer (MVC) Program is designed to tightly align us across the organization with our most strategic and visionary customers to drive long term mutual success. The MVC Program Director will lead this strategic executive sponsorship program focused on our most important and market leading customers. This person will collaborate with our senior executives, customer success managers, marketing, product management, sales, and other Okta organizations and stakeholders to ensure our MVC program is the absolute best-in- class program.


  • Lead and manage the global MVC Program.

  • Leverage cross functional stakeholders and executives to ensure program efficiency and clarity internally and with our most valuable customers.

  • Design, develop and deliver program related systems and processes in a dynamic and hyper growth environment.

  • Provide thought leadership and innovation.

  • Collaborate with executive leadership to drive customer inclusion, categorization, and program sponsor assignments and management on a quarterly basis.

  • Define, organize, and facilitate the MVC program related Executive Advisory Board events with Product Management, Strategy and Marketing to ensure that we understand customer plans and goals, and that they in turn understand and help us evolve our vision and product strategy.

  • Collaborate with Product, Strategy, Marketing, and Account teams for Executive Briefings and advocacy activities.

  • Develop and deliver training and other key assets for program participants.

  • Drive increased use and quality of Executive Briefing materials to improve internal collaboration and follow up on customer engagements.

  • Own program communication and awareness across Okta to share guidance, best practices and MVC success stories and effectiveness.

  • Gather feedback from executive management, Account teams, and customer C-level executives to drive continuous improvement of overall engagement and impact of the program.


  • Experience (5-8 years) working on customer success programs.

  • BA/BS/MS degree.

  • 2+ years previous Executive Sponsor Program involvement preferred.

  • 12+ years professional experience preferred.

  • Ability to engage up and down the organization (including CxO’s).

  • Experience working with Sales and Customer Success organizations.

  • Excellent spoken and written communication as well as receptive listening skills with ability to present to different audience (Executives, Sales, and Customer Success).

  • Team player able to work with virtual and global cross functional teams.

  • Excellent analytical and organizational abilities.

  • Strong analytical thinking, attention to detail, communication proficiency, leadership, partnership, customer focus, flexibility, supervisory responsibility, and problem-solving skill sets.

  • Ability to travel periodically.

  • Proven ability to work in a fast paced, dynamic, and collaborative environment.

Okta is an Equal Opportunity Employer 


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