Regional Manager, Public Sector Customer Success

JOB PURPOSE:

The Regional Manager of Public Sector Customer Success will be responsible for running and leading one of Okta’s teams of Customer Success Managers who are tasked with providing a high level of service, establishing and maintaining executive relationships with Okta’s customers, and ensuring Okta continues to deliver value to customers. You will be responsible for driving customer adoption and success through CSMs who provide oversight, adoption recommendations, find opportunities for greater service and mitigate risk. The success of this role means higher customer happiness, retention and expansion of Okta’s business. 

DUTIES AND RESPONSIBILITIES:    

  • You lead a team of Okta’s Public Sector Customer Success Managers who field requests from Customers, Sales, and Support to assist customers
  • You'll actively engage customers we figure out need help based on our analytics, ensure our top accounts are monitored closely, and facilitate executive engagement.
  • Effectively lead and participate in customer critical issues to ensure successful resolution.
  • We work closely with Sales and Renewals leadership to ensure customers are getting value from Okta and renew as well as working with Okta’s Big Data team to develop, review, and act upon metrics critical to reaching Okta’s objectives.
  • Partner with leadership for strategic planning, including capacity planning, priority alignment, team coverage and rewards.

QUALIFICATIONS:

  • 5+ years as a manager of customer focused people teams in a hyper growth environment.
  • Experience developing and coaching a team to be highly effective at customer relationship building, strategic thinking, and escalation handling.
  • Strong ability to create account plans that are tailored to a customer's unique goals and situation.
  • Skilled at building positive relationships with customers, especially at the Executive level.
  • Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment.
  • Excellent customer service and communication skills, including issue tracking, triaging and crisis management.
  • Strong Analytical thinking, Attention to detail, Communication Proficiency, Leadership, Partnership, Customer Focus, Flexibility, Supervisory Responsibility, and Problem Solving skill sets.
  • Broad knowledge and a deep understanding of Identity and Access Management (IAM) and the Security industry.
  • Experience working with SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.
  • Ability to travel up to 35% 
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#LI-Remote

((Colorado, New York and Washington only*) Minimum OTE of $193,000/year + equity + benefits))

Okta is an Equal Opportunity Employer.

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.  We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live.  Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.  Find your place at Okta https://www.okta.com/company/careers/. 

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.  More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.

Apply

Resume
Upload Resume/CV (PDF must be less than 8 MB )
Cover Letter
Upload Cover Letter (PDF must be less than 8 MB )
U.S. Equal Opportunity Employment Information (Click here for instructions)

We request this data to help assess our candidates and workforce to promote diversity, inclusion, and belonging and to ensure we maintain fair and equitable hiring practices. Responding to the survey is voluntary.