Support Process and Analytics Intern (Spring 2021)

About Okta

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security policies. It integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.

More than 8,950 customers, including Adobe, Allergan, Chiquita, LinkedIn, MGM Resorts International and Western Union, trust Okta to help their organizations work faster, boost revenue and stay secure.

To learn more about Okta, visit:

https://www.okta.com

Responsibilities:

  • Aggregate Monthly and Quarterly Support Case Metrics for Support Delivery and Mission Critical Support
  • Work with managers to drive KPI adoption and help with driving process and workflow optimization
  • Key Analytics and data analysis support for quarterly business reviews with leadership team
  • Partner with BI, Support Managers to capture data-related requirements
  • Document analytics and dashboards requirements and support QA/UAT cycles
  • Manage rollout of new dashboard and reporting capabilities to managers and TSEs
  • Project Management support for one or more data analytics projects
  • Work on assigned projects and take initiative to improve the way our team operates
  • Create or improve and implement analytics reporting for customer support

Qualifications:

  • Masters student - MIS, MBA
  • 3-5 years of software industry experience 
  • IT or Computer Science background and an understanding of relational databases is a must
  • Advanced MS Office skills like Excel skills, vision, Word, etc.
  • Complex modeling and data visualization skills (e.g., Tableau)
  • Database skills preferred (BO, MS Access, MySQL)
  • Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into models and operational requirement.

Okta is an Equal Opportunity Employer.

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