Manager, Technical Documentation

Okta is seeking management leadership to help drive developer-oriented documentation across all of our growing product portfolios. You will report to the Senior Documentation Manager and lead our Developer Documentation team. This role will be responsible for not only managing a team of writers, hiring new team members, but also contributing to the strategy, direction and communication of a team with a mission to produce quality content. 

You will be responsible for ensuring close partnerships with Product Management and our Developer Content teams. Our product portfolios and engineering organization continue to grow at a rapid rate, and we need the right leadership to help us scale and define the right strategy to take our documentation to the next level! This role is open to residents of Canada or the United States.  If you are someone who is interested in making a difference, this is the place for you!

 Job Duties and Responsibilities:

  • Work with the Senior Manager, Product Managers and Dev Content to drive the long-term strategy and planning for product documentation in collaboration with other engineering and product teams. 
  • Define and plan content projects, set targets, and measure success and effectiveness of deliverables leveraging Agile methodology.
  • Leverage resources, expertise, and knowledge across multiple projects to ensure attainment of project deliverables from project start to completion.
  • Lead by example and set clear expectations and create a positive work environment that ensures a positive, respectful team environment, fostering collaboration and development.
  • Mentor, guide, train and manage a team of talented & motivated professionals skilled in the art of technical writing. We have development offices in San Francisco, Bellevue and Toronto as well as remote workers, and you will be managing teams spread across North America.
  • Interface with QA, Product Management, Technical Support, and Technical Operations.

 

Minimum REQUIRED Knowledge, Skills, and Abilities:

 

  • 10+ years of technical documentation experience in a technology company. Practical experience in API and developer documentation.
  • 5+ years directly leading and managing technical writers developing software documentation in an Agile scrum software development life cycle environment.
  • Experience with GitHub, Jira, Confluence.
  •  Experience writing for APIs, SDKs, and embedded systems.
  • Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives.
  • Exceptional collaboration, partnership, presentation, and influencing skills.
  • Ability to effectively manage a remote and/or geographically dispersed team.
  • Proven track record in performance management and career development of individual contributors.

Preferred Qualifications 

  • Experience with cloud computing, web services, IaaS, PaaS, or related areas.

Education and Training:

Bachelor's degree in English, Journalism, Technical and/or Professional Writing, Library & Information Science, Management, related degree or equivalent professional experience.

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