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IT System Engineer, Jira Administrator

IT System Engineer, Content and Collaboration

We are looking for an experienced Jira Administrator to join the IT Engineering team at Okta.  As the IT System Engineer, Jira Administrator you will configure and administer the collaboration IT platforms that support the corporate environment. You will analyze, design, and test enhancements to the existing platforms. Working across multiple platforms while building technology expertise for the Atlassian products. 

You'll help us build nimble, secure and scalable systems that are pivotal to our growing company. Instead of settling for easy solutions, you challenge yourself and your team to dream up and build even better ones. You should have strong systems skills and a deep knowledge of IT best practices and technology.

What you’ll do:

  • Perform overall maintenance of Atlassian tools (JIRA and Confluence)
  • Manage and administer add-ons and integrations.
  • Investigate, troubleshoot and fix issues related to Atlassian apps, application servers.
  • Document standards, guidelines and standard operating procedures for admins/users of the system.
  • Help onboard new teams to JIRA and help existing teams optimize their workflows
  • Analyze requests for new JIRA functionality and implement new features
  • Maintain best practices for the Atlassian tools
  • Provide platform-level support for the JIRA and Confluence services and underlying dependencies
  • Champion process improvement with customer teams and provide best practices when requirements are vague or inefficient

What we’re looking for:

  • Minimum three years’ experience as an Atlassian administrator, with deep hands-on experience configuring and supporting the application including but not limited to:
    • Deep knowledge of custom workflows, configuring screens, fields, project schemes, and ScriptRunner for JIRA
    • Familiar with the Atlassian product life-cycle as it relates to upgrades and Installing/configuring new add-ons, and how to scale Atlassian products.
  • Experience with modern systems management tools like Jamf, Airwatch, SaltStack
  • Strong collaboration and customer service skills.  Able to build trust among IT and customer stakeholders


  • Perform overall maintenance of Atlassian tools (JIRA and Confluence)
  • Perform administrative tasks for the Atlassian products upgrades, patching, backup, and recovery.
  • Manage and administer add-ons and integrations.
  • Investigate, troubleshoot and fix issues related to Atlassian apps, application servers.
  • Document standards, guidelines and standard operating procedures for admins/support/users of the system.
  • Receives general instructions for routine work, and detailed instructions on more complex assignments.


  • BA/BS degree in computer science, engineering, business administration or a related field. Master's degree in computer science, engineering, or a related field preferred.
  • Working knowledge of Networking, Databases, and APIs.
  • Ability to be productive in a dynamic work environment; well organized, show initiative, and accept responsibility for issues and their resolution
  • 3-5 years of experience with Atlassian JIRA and Confluence including tool administration and customization
  • Experience creating JIRA templates, custom issues and workflows, custom forms and attributes
  • Experience in using/extending REST Services provided by Atlassian
  • Strong work experience in VB Script, Java, JavaScript, XML, JSP, PostgreSQL, PERL, Python and should have utilized one of these skills set in multiple projects
  • Knowledge of software development lifecycle; preferably with Agile Kanban and Scrum
  • Skilled in troubleshooting issues, migrations, and add-on installation
  • Ability to prioritize across various tasks, manage changes in daily workload, and operate under several simultaneous deadlines
  • Reliability, dependability, and strong motivation to respond to requests quickly and provide user-friendly solution
  • Experience with common industry business practices such as ITIL/ITSM methodology
  • Good Verbal and Written communication skills


Okta is an Equal Opportunity Employer.




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