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People Operations Program Manager (Denver, CO) (Remote Eligible)

Position Description:

Okta is looking for a People Operations Program Manager to help us build and scale our global People programs and processes.  You will be a key member of the People Operations Team focused on delivering an exceptional employee experience and driving efficiencies across the People team & our cross-functional stakeholders.  The ideal candidate will be detail oriented and enjoy the challenge of optimizing systems and driving critical projects. If you have a growth mindset and an enthusiasm for rolling up your sleeves and executing tactically, we are looking for you!  

Job Duties and Responsibilities:

  • Optimize the Okta employee experience by regularly reviewing and analyzing current processes to find efficiencies and improvements. 
  • Manage the current state and planned future state new hire workflow which includes the process of candidate moving to pre-hire and eventually cleared for day 1 readiness. 
    • Process currently involves four technologies and many handoffs so you will balance the need for automation and manual processes.  
  • Regularly review and analyze data from the ServiceNow HR case management platform.  
    • Ensure cases are resolved in accordance with SLAs and quality standards.  
    • Review & revise SLAs as appropriate.
  • Act as a liaison to our Shared Services team (in Manilla) by providing escalation support for People Operations processes and inquiries.
  • Manage background check & I-9 vendor relationships which includes setting and monitoring key success measures.
  • Utilize Workday & ServiceNow data to identify trends and operational weaknesses. Translate trends into action plans with the goal of improving global People Operations programs and processes.
  • Partner with the People Technologies team to align on configuration, usage and maintenance of current and future state processes and technologies.  .
  • Drive projects from discovery to implementation, including developing project plans and timelines, and coordinating internal and external resources to meet project requirements (as defined by the project scope).
  • Be accountable for project results of staying on-budget, on-schedule, and meeting or exceeding expectations.

Required Experience: 

  • Bachelor’s degree in business, HR or related field. 
  • Minimum 5-7 years of HR program management and operations experience in a high-speed, global technology company.
  • Track record of taking end-to-end ownership, solving problems, and successfully delivering results in an ambiguous, fast-paced environment
  • Previous experience leading or strongly contributing to large scale HR automation projects and/or HR functional work moving to Shared Services projects strongly preferred. 
  • Previous experience managing HR vendors;  experience managing a background check vendor preferred.
  • Previous experience working with offshore teams and working in a distributed model is highly desired.
  • Previous experience improving and optimizing processes and implementing metrics to monitor results and drive continuous improvement.
  • Previous experience with Workday, ServiceNow and Greenhouse is highly desired.
  • Must have intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology.

Required Skills: 

  • You have strong problem-solving skills with the ability to simplify strategy into specific actions, make decisions and communicate priorities.
  • You effortlessly take the initiative, are ambitious, and can meet multiple deadlines.
  • You have the ability to manage and draw insights from data; strong analytical skills and proficiency in metrics and support SLAs
  • You have outstanding customer service, verbal, and written communication skills.
  • You can collaborate effectively with all levels of the organization and across geographically dispersed teams

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Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 8,400 organizations, including JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers.

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Identity is at the core of everything we do. And to us at Okta, that doesn’t just mean securing the identities of our customers, but also celebrating the identities of our employees. We are proud to be an equal opportunity employer. Our vision is to nurture a culture of inclusion and belonging while we create balanced teams to fuel innovation and collective growth.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at https://www.okta.com/privacy-policy.

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