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Enablement Platforms, Program Manager

Position Description: Okta is powered by people and software. It is crucial to our organization that employees and software work together seamlessly. Our Enablement Team is focused on driving alignment of people, process, and priorities with relevant learning, coaching, and communication delivered at the right time to help Okta achieve revenue and growth goals.

 This experienced systems admin plays an important role in achieving this mission. You will be responsible for activities including working with stakeholders to develop and execute a holistic platforms strategy, user requirements gathering and vendor evaluation, platform implementation and rollout, system management and maintenance, user support, reporting and analysis to ensure our field enablement platforms and programs are World Class.

Job Duties and Responsibilities:

  • Manage the evaluation, implementation and rollout of field enablement platforms
  • Collaborate with business, technical and creative partners to ensure effective and timely delivery of platform readiness, communications and training
  • Deliver new features and functionality using agile processes to ensure the best user experience (UX)
  • Assess employee use cases and needs, and quickly design impactful and creative solutions
  • Measure and evaluate the impact of solutions developed against KPIs
  • Present platform updates to demonstrate the messaging, specifications and desired benefits
  • Influence and deliver in an environment with multiple stakeholders, competing priorities and timelines
  • Stay up-to-date on technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Collaborate with vendor CSMs and Sales contacts to get the most out of the enablement platforms and ensure that expansion of the platforms is not hindered by technical or licensing limitations

Minimum REQUIRED Knowledge, Skills, and Abilities:

  • Bachelor’s Degree
  • 3-4 years of system implementation or professional services experience in enterprise SaaS
  • Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
  • Ability to independently manage several projects simultaneously under tight deadlines
  • Strong organizational and analytical skills
  • Experience with several enablement platforms
    • Learning Management - Learncore, Cornerstone
    • Content Management - Highspot, Showpad, Seismic
    • Content Hosting - Box, GDrive, Vidyard, CircleHD
    • Knowledge Management - Confluence/Wikis, Guru
    • Digital Adoption - Walkme
    • Surveys - GetFeedback, SurveyMonkey
    • Project Management - Asana
  • HTML, CSS and/or JavaScript experience
  • UX experience is a plus
  • Experience working with SaaS products such as Box, Salesforce, Workday, Netsuite etc. preferred

Okta is an Equal Opportunity Employer.

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