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WalkMe Administrator and Developer

Position Description: 

The Okta IT Strategy & Enablement team is looking for a WalkMe Administrator and Developer as a member of the Transformation Center of Excellence. In this role, you will ensure successful implementation of the WalkMe solution, including creation, testing, deployment, and maintenance of Walk-thrus in alignment with project implementation timelines.

Job Duties and Responsibilities

  • Collaborate with the Digital Adoption team and business stakeholders to define Walk- thru scope and requirements for Okta’s applications
  • Create design documents, build, test, deploy, and maintain Walk-thrus, including working with stakeholders to ensure Walk-thrus are current, accurate, and relevant
  • Identify Walk-thru gaps and work to close them (missing Walk-thrus, outdated Walk-thrus, etc.)
  • Maintain the WalkMe solution by tracking all feature enhancements, deploying where appropriate, and communicating
  • Monitor and respond to reported bugs/issues. Work with WalkMe or coach end-users to resolve
  • Analyze data related to the use of the WalkMe solution against various KPIs.
  • Complete validation, UAT, and regression testing for all Walk-thru releases
  • Facilitate translation of Walk-thrus to additional languages

Required Skills:

  • Bachelor's degree required, or equivalent work experience
  • 3+ years of experience in a software or technology company
  • Previous experience in software development and/or support and knowledge of Agile development models
  • Familiarity with Workday, Salesforce, other enterprise software
  • WalkMe experience is preferred, although not required
  • Learning & development or instructional design experience is a plus
  • HTML, CSS, and/or JavaScript experience is an advantage
  • UX background is a plus
  • Proven ability to independently manage several projects simultaneously and operate successfully under tight deadlines
  • Strong organizational skills with high attention to detail
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Experience working with international teams and projects
  • Okta is an Equal Opportunity Employer.

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Okta
The foundation for secure connections between people and technology

Okta is the leading provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 apps, the Okta Identity Cloud enables simple and secure access from any device. Thousands of customers, including Experian, 20th Century Fox, LinkedIn, Flex, News Corp, Dish Networks and Adobe trust Okta to work faster, boost revenue and stay secure. Okta helps customers fulfill their missions faster by making it safe and easy to use the technologies they need to do their most significant work

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy.

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