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Senior/Group Product Manager, Service Insights

Position Description: 

Organizations are realizing significant business value by moving from on-prem to cloud services. In the process, however, they are losing insight into infrastructure performance, availability, scalability and security metrics that were once deeply integrated into operational workflows.

We’re looking for a strong product leader with a technical background to define and execute a product strategy that establishes the Okta Identity Cloud as the gold standard for real-time service insights in the SaaS era.

As a platform to securely connect people to the tools they need, Okta has the opportunity to provide these insights for the Okta Identity Cloud as well as for the thousands of services in the Okta Integration Network.

Job Duties and Responsibilities:

  • Perform deep customer discovery to surface the data that customers need and the integration/extensibility channels by which they prefer to consume this data (e.g., widgets, APIs, integration into Pager Duty, Slack, etc).
  • Manage the trust.okta.com site, product roadmap and metric definitions to effectively, accurately and transparently communicate to customers and prospects our real-time and historical uptime and reliability
  • Represent to customers our core service roadmap to help them understand how Okta is making investments to scale the service globally
  • Assess the viability of new product offerings/tiers around improved levels of capacity, uptime, and/or performance
  • Define an infrastructure business case, product strategy and customer requirements around expansion outside of North America and EMEA (e.g., incorporating performance latency, data residency, legal constraints, etc.)
  • Understand customer requirements and constraints for Okta APIs: linking use cases to expected usage patterns, impact of rate limiting and throttling and collaborating on developing technical approaches to both meet customer needs and protect the Okta service and cost structure   
  • Define product strategy and roadmap to focus our investments on the highest value projects
  • Use a hypothesis-driven approach while finding ways to validate assumptions quickly and at low cost
  • Guide the System Architect and Core Engineering teams to build for real-world customers, use cases and architectures
  • Track market trends and competition to inform product decisions and strategy


Required Skills:

  • Bachelor’s degree
  • Strong knowledge of defining infrastructure products for enterprise IT at large scale
  • Technical knowledge of building and/or consuming RESTful APIs
  • Experience with multi-tenant SaaS services
  • Excellent communication skills (presentation, verbal and written)
  • Track record of successful delivery of company-critical projects
  • 5+ years of industry experience. 2+ years of product management or related experience

Preferred Skills:

  • Advanced degree in technical field
  • Strong leadership skills and executive presence
  • Experience across the product management lifecycle for enterprise products or services
  • Deep technical knowledge in identity or access management
  • Technical knowledge or background in SaaS performance and/or scalability


Okta is an Equal Opportunity Employer.


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The foundation for secure connections between people and technology

Okta is the leading provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 apps, the Okta Identity Cloud enables simple and secure access from any device. Thousands of customers, including Experian, 20th Century Fox, LinkedIn, Flex, News Corp, Dish Networks and Adobe trust Okta to work faster, boost revenue and stay secure. Okta helps customers fulfill their missions faster by making it safe and easy to use the technologies they need to do their most significant work.



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