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Manager, Inside Sales (Washington, DC)

Manager, Inside Sales

About the Team:

Our rapidly growing customer base and product portfolio require us to build a thoughtful approach to account selling in the Enterprise market. As part of this approach, we are building a team of Inside Account Executives (IAE). IAE’s at Okta are focused on customer upsells, landing net-new starter deals within subsidiaries and other business divisions of existing accounts, and forming partnerships with our Enterprise Account Directors to execute on their territory plan. 

What You’ll Do: 

As a Manager of Inside Sales, you will hire, train and lead a team of Inside Account Executives within a geographic territory. You will closely collaborate with Regional Directors and VPs of Sales, as well as Customer Success and Renewals teams on the strategy and execution of territory plans. Your team’s revenue may come from a number of sources: existing customers, partners, new logos and more. 

Job Duties and Responsibilities:

  • Build a long-term strategy, and operationalize our overall approach to win new customers, increase customer satisfaction and happiness within the Enterprise sector, and identify upsell opportunities across the Enterprise customer base
  • Meet quarterly goals for a revenue-based quota-carrying inside sales team
  • Hire, motivate, mentor and provide training to increase efficiency, productivity and skillsets of employees
  • Direct day to day activities to ensure that all sales quota and management objectives are met
  • Own a strong operational process around pipeline management and opportunity management to drive productivity and performance 
  • Provide detailed activity reports, opportunity management, quotes, and weekly, monthly, and quarterly forecasting as well as verbal feedback to sales management for improvements

Required Skills:

  • 5+ years of experience in selling within the SaaS b2b space (Enterprise sales cycle strongly preferred)
  • 2+ years of experience managing a team of quota-carrying SaaS sales professionals 
  • Ability to build trust and strong relationships with internal partners
  • Strong customer-facing and presentation skills; and executive-level communication and interpersonal skills
  • Expertise and experience dealing with large accounts at the most senior IT and business levels
  • Ability to build a strong culture that is in line with our company values 
  • Experience in the security/SaaS industries a plus

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