Partner Program Operations Manager

At Okta, Partners are at the center of what we do and the Global Partner Program Team Partner is responsible for providing Partners with programs, tools and resources to help them build a successful and profitable Okta practice. 

Okta is looking for an experienced Partner Program Operations Manager/Sr. Manager to lead the Partner Program Operations team and support the Okta Partner Connect Program globally. This person should have experience managing and driving Software as a Subscription (SaaS) partner programs and will be required to work cross functionally to ensure operational success and ease of doing business. This individual will use a data driven approach while incorporating partner feedback and internal feedback to optimize the Okta Partner Connect Program. The ideal candidate also has experience working in a hyper-growth company. 

Job Responsibilities & Duties: 

  • Be the expert on all aspects of Okta Partner Connect Program. 
  • Drive Okta Partner Connect operations strategy, innovate and continuously improve partner programs, and develop new ways to scale how Okta runs its partner ecosystems
  • Partner Program Operation Manager/Sr Manager is the primary point of contact for the global Partner team, to ensure ease of doing business via Okta Partner Connect Program
  • Lead the Partner Program Operations team responsible for partner program management, partner tools, partner inbox and day-to-day support of the Okta Partner Connect ecosystem. 
  • Oversee and facilitate the onboarding process for new Okta partners, including but not limited to partner applications, partner contracts, partner due-diligence
  • Work cross-functionally with internal stakeholders to resolve issues, understand the business and data challenges, identifying optimization opportunities and respond to escalation and exception requests
  • Represent the Partner Program & Experience team in all operational/business projects supporting our partners 
  • Own and administer Partner Salesforce data, Partner PRM system and Partner Content Management system 
  • Monitor Partner performance within the Okta Partner Connect program, including annual performance review 


Required Skills & Qualifications:

  • Minimum 5-7 years work experience in SAAS company, preferably working in Partner Operations, Partner Program and with Partners (Reseller, MSPs, GSIs, Distributor Partners).  across multiple geographies. 
  • Experience in managing a team 
  • Strong experience in operations, system improvement (Salesforce), partner contracts and driving adoption via partners. 
  • Organized, detailed oriented and able to juggle multiple projects at once.  
  • Experience drafting content, writing and editing. 
  • Outstanding verbal communication skills and detailed project management skills.
  • Self-starter and excellent problem solver via collaboration. 
  • Interest in understanding the Identity landscape. 
  • Demonstrated experience working cross-functionally across organizations.
  • A high degree of honesty, integrity and sound judgment.
  • Willingness to listen, learn and incorporate other ideas into all aspects of a job.
  • Comfortable with travel up to 10%.
  • BA/BS degree, MBA or Masters degree preferred




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