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Partner Portfolio Manager (San Francisco, CA)

Job purpose:

The Okta Partner Portfolio Manager (PPM) is responsible for driving services partner success for assigned regions and partner accounts, ensuring partner delivery quality, and building and maintaining productive and constructive relationship with partners. These are achieved through close cooperation with Okta Sales, Field Alliances, Global Services, Education Services and other critical partners.

 

Duties and responsibilities:

  • Be responsible for the following critical aspects of services partner relationship for specified regions and partners:
  • We need someone to actively drive services partner growth in delivery capacity and job-readiness by motivating partners to obtain Okta training and certifications;
  • Ensure the right delivery party is engaged timely based on services partner rules of engagement;
  • Assess partner delivery capability on a quarterly basis against Okta use cases;
  • We are looking for someone to identify and prescribe Expert Services for opportunities where partner does not have sufficient capability and experience, and ensure Okta services sales are properly engaged for scoping and SOW creation;
  • Actively connect partner, Okta Sales, Okta Field Alliances and Okta Services Sales on opportunities for sales win and successful deployment;
  • Drive alignment with customer and partner around delivery plan on applicable sales opportunities;
  • Monitor services partner related concerns and facilitate resolution;
  • Organize and host quarterly business review with strategic services partners;
  • Onboard new services partners based on set criteria and facilitate execution of partner Master Services Agreements with Okta;
  • Maintain data accuracy and reporting rigor for services partner pipeline, training and certification, and provide visibility to relevant partners;
  • Assist Okta Resource & Delivery Managers in fostering and identifying partner resources for Okta subcontracting needs
  • You will support overall services partner programs and commit to program improvements
  • Drive or contribute to services partner engagement events such as partner webinar, virtual office hour or partner newsletters, Partner Community content

 

Qualifications:

  • Bachelor’s Degree from four-year college or university in Business Administration; Computer Engineering; Management Information Systems or a related area of study
  • Minimum eight to ten (8-10) years of experience in partner engagement, services selling, customer consulting, project/program management or related fields at a SaaS vendor or consulting services provider
  • Passionate about partner and customer success
  • You have excellent communication skills, including issue tracking, triaging and crisis management, working as a team
  • Able to effectively present information in one-on-one, small, and large group situations to partners, customers including a range of audiences from technical, business, and C-level
  • Possess strong sense of urgency
  • Be confident and capable in taking initiatives and getting results
  • You are highly adaptable to change and fast-paced environments
  • Able to think strategically and execute with focus on detail, accuracy and results
  • Identity & Access Management (IAM) experience is a big asset

 

Okta is an Equal Opportunity Employer

 

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Okta
The foundation for secure connections between people and technology

Okta is the leading provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 apps, the Okta Identity Cloud enables simple and secure access from any device. Thousands of customers, including Experian, 20th Century Fox, LinkedIn, Flex, News Corp, Dish Networks and Adobe trust Okta to work faster, boost revenue and stay secure. Okta helps customers fulfill their missions faster by making it safe and easy to use the technologies they need to do their most significant work.

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