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Senior Manager, Consultants

Job purpose:

We are looking for an experienced, enthusiastic, hands-on leader who can rapidly learn the Okta value proposition and apply it to customers of all sizes. This is a key leader of the services organization accountable for the delivery of Okta professional services within a region. You have experience in forecasting, change management and operational excellence for PS teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. Ideally you will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. 

You are responsible for collaborating with Services Engagement Managers for the planning and deployment of the solution for our customers to ensure we are providing the appropriate services for their success. 

Duties and responsibilities:

  • Assist the VP, Services Delivery with oversight and accountability for the regional professional services billings/revenue, customer satisfaction, resources and utilization
  • Assist with hiring, growing and retaining PS delivery team members wholly focused on our customers’ success, including technical consultants, and project managers
  • Provide direct management, mentoring, and support to the delivery resources to ensure their continued technical, professional, and career growth
  • Demonstrate / improve our repeatable implementation methodology to rapidly enable customers to adopt the Okta service
  • Work closely with the Business Operations, Finance and Legal teams to ensure the proper post-implementation activities are accounted for and in compliance with the corporate policies.
  • Primary customer liaison managing relationships and communication between project team, customer and internal stakeholders
  • Represent Okta Professional Services across multiple engagements and workstreams 
  • Ensure customer success from beginning to end of the engagement life cycle
  • Manage project budgets to customer and Okta expectations
  • Continue to upskill team members to ensure team has the expertise and capabilities to successfully deliver Okta to customers

Qualifications:

  • 5+ years experience leading teams (supervisory responsibilities)
  • 10+ years experience as a technical consultant delivering solutions to external customers
  • Authority in Identity & Access Management and Okta product offerings.
  • Authority in technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Extensive knowledge of enterprise web technologies, security and cutting-edge infrastructures.
  • Ability to work independently and multi-functionally supporting the development of client work you're doing.
  • General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
  • Knowledge of typical enterprise identity life cycle management processes and standards.
  • AD and LDAP experience is preferred.
  • SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred.
  • Ability to Multi-task and manage multiple customer engagements is a requirement.
  • Able and willing to be a hands-on contributor.
  • Superb communication skills, including issue tracking, triaging and crisis management.
  • Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
  • Software development experience strongly preferred (Java, Ruby, .Net, PHP, REST/JSON, etc).
  • Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
  • Familiar with API management using Mulesoft, Axway or Apigee preferred.

Communication: 

  • Communicates with internal and external customers and all levels of management.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information thoughtfully.
  • Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.

Team and Customer Interaction: 

  • Facilitates effective team interaction.
  • Provides technical leadership on delivery methodologies.
  • Communicates effectively with customers, team members and management.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Manages client expectations effectively.

Education: 

A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. 

Okta is an Equal Opportunity Employer. 

 

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