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Embracing the cloud

Broadcom has a vision to leverage the cloud and move away from using on-premises servers, infrastructure, and the hassles associated with managing them.

M&A activity spurs growth

Over the past decade, Broadcom has evolved to become a highly diversified semiconductor company with technologies in many popular devices.

Single source of truth

IT moves away from legacy solutions—some homegrown, others provided by CA Technologies and Oracle—to the Okta Identity Cloud for SSO, MFA, and Universal Directory.

Securing identity and mobility management

As employees increasingly work remotely and from mobile devices, the company looks to Okta for an integrated identity- and mobility-management solution protected by Okta Mobility Management.

Automating lifecycle management

IT finds that by working with Okta and ServiceNow, they can automate lifecycle changes directly from Workday and streamline access, onboarding, and offboarding.

Streamlining administration

Broadcom leverages Okta to enable partners to connect to an application portal, improving ease of administration and a federated sign-in flow.

Driving productivity at Broadcom Limited

At Broadcom Limited, the IT department’s main priority is to improve employee productivity. As the company continued to grow through mergers and acquisitions, they looked for a solution that allowed employees to work anywhere, on any device, and also decreased the time it took to onboard new employees from acquisitions. Okta provided both, leading to a seamless and secure outcome for Broadcom.

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From an IT perspective, with mergers and acquisitions, we need to find a simple and efficient way to onboard these employees so that they can be productive starting on day one.

Neeraj Malhotra, Identity Management and Services Manager, Broadcom

M&A growth fuels need for driving productivity

Over the past decade, Broadcom has evolved to become a highly diversified semiconductor company with technologies in many popular devices.

The company has grown through a series of mergers and acquisitions. On average, they’ve completed one to two acquisitions a year, and with each acquisition the company has grown in size.

Managing changes in IT infrastructure from organizational transitions proved to be a major challenge. In acquiring a company, one of the first steps was to bring the company into Broadcom’s culture and IT’s tool set. “That can be challenging, especially when you're on a certain platform, and they’re on something completely different,” reported Broadcom’s identity management and services manager, Neeraj Malhotra, who’s been with the company through each acquisition. “Those challenges are more easily overcome when you’re using a cloud-based service.”

Search for a comprehensive identity provider

Management also recognized the importance of understanding the identity and makeup of the company they were acquiring—each employee, the different business units, and their roles in the go-forward company. From an IT perspective, it was critical to know how to entitle employees to the different types of applications they needed to access to do their jobs effectively.

In the early days, the company used Oracle for single sign-on (SSO) and CA Arcot for multi-factor authentication (MFA). As the company increasingly moved to the cloud, they needed to find a better, more agile identity solution - one that was scalable and could meet the needs of a growing company.

The need for a new identity provider became critical as the acquisitions grew larger. IT had to integrate vastly different IT infrastructure, systems, services, and strategies with its own. Part of that process involved consolidating Active Directory with 6,000 users to provide one source of truth for identity across multiple domains and on tight timelines.

When IT started their search for an identity provider, they ruled out on-premises solutions from the start. “We had a vision early on from our CIO that said, ‘Let's try to leverage the cloud as much as possible,’” Malhotra explained. That meant no longer having to deal with on-premises servers and infrastructure, the associated costs, and the pitfalls that come with its management.

Improving productivity and agility in the cloud

Broadcom selected Okta to consolidate identities and provide a 100 percent cloud, single sign-on solution with multi-factor authentication. During the initial 2012 implementation, the company easily brought on LSI users with Universal Directory, integrated 20 cloud apps for SSO, and enabled Okta Verify for MFA. Broadcom was able to meet timelines and budgets because, with Okta, there was no additional infrastructure to build and limited configurations needed. The service was easy to use and quickly adopted by new users. With Okta, IT reduced its dependency on Oracle to just the remaining Oracle apps and completely replaced CA Arcot with Okta MFA. All other services and any new ones are integrated with Okta.

Broadcom further improved employee productivity by providing seamless access to best-of-breed cloud services like G Suite, Box, and Workday. “The beauty of it is that everyone gets a single portal, has the applications they're entitled to in that portal, and can access those applications with a single login,” Malhotra said. With G Suite, IT could move their large email infrastructure—which traditionally required multiple servers in different locations—to the cloud.

Gone are latency issues. “There's no worrying about whether an employee located in India or an employee located in Europe can get to the Okta portal or login. All those issues were resolved,” Malhotra stated.

From mobility to secure mobility management

Employee demands for mobile access also grew over the years. Broadcom’s IT team found that its global employees expect seamless access to their work apps, regardless of device and location. “Having the flexibility to work from anywhere at any time opened up the productivity of our employees,” Malhotra explained.

However, by embracing mobile, IT faced new challenges. “When you have multiple devices—and in our case, thousands of devices located globally—you need a way to manage those devices and ensure they are secure.” Malhotra explained. Okta was the only integrated identity and mobility cloud-based solution that could benefit both end-users and IT. “There is a value-add in having an identity provider who is also is offering us our mobility management product,” Malhotra stated.

Broadcom implemented Okta Mobility Management (OMM), allowing employees to easily sign on to their apps from any device. With Okta in place, employees no longer have to face mobile password problems, and quick user device enrollment gives users the right mobile apps and services from day one. Plus, “Once employees sign in on their mobile devices and into the Okta mobile app, they're able to access all the applications they normally would on a traditional desktop or laptop system,” Malhotra acknowledged.

“We found that Okta has a great product portfolio with their OMM product, which gives us the ability to manage the devices and ensure there are security policies in place,” Malhotra shared. “We're even able to track down if a device has been lost or stolen, and we can do remote wipes on it.”

Effectively scaling the business

In 2016, another large acquisition added substantially more new users than ever before, a consolidation of directories was once again critical. Universal Directory integrated company domains and provided users with seamless access to over 40 apps. Additionally, the acquired company came with its own MFA (Symantec VIP). With Okta’s third-party MFA integrations and flexible policy framework, integration was simplified.

During the acquisition Malhotra also did a Mobile Device Management (MDM) analysis with a side-by-side comparison between OMM and Airwatch. Following the analysis, Malhotra decided an integrated mobility and identity management solution with Okta was best for the move-forward company.

Broadcom has significantly improved the productivity level of employees with Okta. They can connect Amazon Web Services to their AD using the Okta agent and solve a multitude of login and user-administration issues in a matter of minutes. No more credential-reset fiascos. No more profile synchronization challenges. “Having a cloud provider like Okta that is leveraging Amazon Web Services makes it easy for us to ramp up employees quickly,” Malhotra explained.

Lifecycle Management is critical to help ease the challenges associated with acquisitions. Working with the Okta and ServiceNow partnership, IT is engineering an automated onboarding service through Workday. “With the automation we're working on with Okta and ServiceNow, we hope to eliminate any manual intervention,” Malhotra said. The employee gets onboarded in Workday, which triggers orchestration in ServiceNow and, at the same time, triggers application provisioning in Okta. Using group rules Okta seamlessly assigns role-specific apps and entitlements based on users’ attributes. When Workday reports that an employee leaves, Okta will automatically suspend access to all applications.

Expanding identity management and access management externally

Since mastering internal-employee access, Broadcom has expanded its Okta implementation to enable key partners to authenticate to a specific portal. Partners now have the right level of access to just the specific information they need. Okta provides a more federated sign-in flow and eases administration for IT.

Next up, Broadcom is working on deploying additional applications, leveraging Okta APIs for its external users.

Throughout the organizational changes over the years, Broadcom trusts Okta to handle identity, so their employees can focus on growing the business.

About Broadcom Limited

Broadcom Limited (NASDAQ: AVGO) is a leading designer, developer and global supplier of a broad range of digital and analog semiconductor connectivity solutions. Broadcom Limited’s extensive product portfolio serves four primary end markets: wired infrastructure, wireless communications, enterprise storage and industrial and other. Applications for the company’s products in these end markets include: data center networking, home connectivity, set-top box, broadband access, telecommunications equipment, smartphones and base stations, data center servers and storage, factory automation, power generation and alternative energy systems, and electronic displays.