Identity and access management (IAM) technologies have become a critical component of today’s business technology agenda. Business leaders, CIOs, and CISOs use them to understand and engage with customers as well as serve them along every step of the customer journey. In this October 2016 report, Forrester helps security and risk (S&R) professionals understand how they can leverage IAM technologies to enable new customer functionality and business models in the next three years.

Understand why IAM:

• Is a key component of your business technology agenda
• Must support future digital business models and requirements – B2B, B2C, B2E, B2P, IoT
• Is becoming microservices and API-based