Unified Digital Banking and the Promise of CIAM: A Worldwide Study

Dive into Datos Insights’ 2024 research study on pivotal digital strategies and global trends related to Customer Identity and Access Management (CIAM) powering financial firms.

This research study, commissioned by Okta, gathered insights and perspectives of 223 CIAM leaders at Financial Institutions (FIs) worldwide. Datos Insights used quantitative methods for 207 CIAM leader discussions and conducted qualitative interviews with 15 FI leaders to more deeply understand CIAM considerations for FIs and the top business driver metrics.

In this analyst report, you will learn about:

  • Progressive Deployments — Discover how FIs around the world are navigating the deployment of Unified Digital Banking solutions and the pivotal role of CIAM in their strategies.
  • Business Drivers — Uncover the primary motivators driving FIs toward Unified Digital Banking and CIAM solutions and how these solutions are reshaping the industry.
  • Enabling Outcomes — Explore the transformative potential of Unified Digital Banking and CIAM in unlocking key business outcomes and enhancing operational efficiency.


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