Hendrick Automotive Group partners with Okta to streamline lifecycle management

Hendrick Automotive Group, the largest privately held automotive retail organisation in the United States, faced a number of lifecycle management challenges. While each dealership had its own HR department that operated independently from the others, the company’s 52-person, corporate IT team had to manage each of its nearly 11,000 employee accounts without a cohesive, centralised system. To top it off, the process of onboarding and offboarding was inconsistent, inefficient, and created a potential for data breaches.

Hendrick discovered Okta while demoing Workday, an Okta partner. The Hendrick IT team saw how easy it was for the Workday rep to gain access to their apps from a single login. They stopped the demo and turned the discussions towards Workday’s identity management solution, Okta. It was a lightbulb moment for Hendrick’s IT team when they realised just how powerful Workday and Okta could be together.

From knowledge workers to service technicians, Hendrick’s team members and business partners fill a variety of diverse roles within the company. While many of them are extremely tech savvy, it was important to make the user authentication process as frictionless as possible and remove barriers to entry. With Okta running smoothly in the background, users are able to perform routine tasks like clocking in and out or accessing cloud-based applications in almost no time at all.

Before Okta, Hendrick Automotive Group’s corporate IT team struggled to keep up with routine processes like employee transfers and terminations. Now the IT team is able to automate onboarding and offboarding, as well as ensure that identity profiles move with employees as they are transferred to different units—all without lifting a finger.