2023 IDC report: How IT can create a better employee experience

Organisations today are looking at how they can leverage digital capabilities for new value creation. This includes new operational efficiencies, how the organisation attracts and retains employees, how the organisation engages with customers, and new digital products and services. IDC refers to this as a “digital-first approach,” and it is the next stage in an organisation’s digital transformation (DX) journey.

This report further explores the digital transformation journey and the shift to a digital-first business, especially in terms of the roles technology, technology services, and technology leadership play in driving operational efficiencies and a positive employee experience.

Download the report to learn more.

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