Neo Career uses Okta for authentication infrastructure and reduces operations costs
systems integrating identity authentication
operational hours saved per month
(1.5 man-months)
support tickets related to IDs and passwords after introducing Okta
"By introducing Okta, we successfully reduced operating costs in the BPO Operations Departments by 240 hours/month (1.5 man-months)"
Katsuya Matsuoka, Corporate Planning Department DX Promotion Division Manager
Integrating the authentication infrastructure to prevent silos
Neo Career Co., Ltd. (Neo Career) has been expanding their business domain with a focus on human resource-related businesses since their establishment in November 2000. In 2022 the organisation established a new Digital Transformation Department with an emphasis on "accelerating the power of people with technology" in order to continue growing into a company that is needed by society. In addition to the traditional information systems department, which ensures the stable operation of multiple businesses, the company established a department to quickly carry out full-scale digitisation and modernisation initiatives based on company-wide strategies.
The most important goal of the Digital Transformation Department’s digital strategy is to break down and prevent silos. Neo Career has over 60 divisions, and each division uses different systems. Digitisation efforts made in a silo may isolate departments and systems within the organisation, making collaboration and information sharing difficult. The Digital Transformation Department’s key mission is to seamlessly connect these disparate systems and provide shared value to customers while integrating information.
The Digital Transformation Department prioritised sales, cost, customer satisfaction, and management accuracy and started DX from the authentication infrastructure, data infrastructure, and security. For the authentication infrastructure, the company selected Okta Workforce Identity Cloud (Okta WIC), which can be integrated with many systems and is less prone to vendor lock-in. Neutrality is at the core of the design philosophy.
After starting the Okta WIC contract, the Digital Transformation Department started by migrating 10 company-wide common systems, including internal portals, customer management systems, and forecast management systems. After gaining some knowledge and expertise, the Business Process Outsourcing (BPO) Department introduced Okta WIC later that year.
The company's BPO division provides business process outsourcing services to more than 3,000 companies and handles over 200 systems, including in-house systems and systems leased from companies. Since IDs and passwords for each system are different, operati