UTS: Solving ID management with a UX focus

As one of Australia’s most respected and innovative tertiary institutions, the University of Technology, Sydney (UTS), was dealing with independently operating faculties and the multi-tiered access policies faced by 326,000 users - particularly as the applications they rely on shift from on premise to cloud.

With the access needs of students and staff prioritised, UTS sought a single, independent technology to create an efficient hub and spoke architecture for a modernised identity platform. 
Okta’s MFA led SSO provides access to all UTS supported apps via the mature security control of a centralised portal.

The 26-week project took a phased approach for rolling out this multi-tenancy platform. Initially, 30 “crown jewel” apps were onboarded to the Okta portal, with all apps prioritised for MFA integration for Admins. A total of 200 apps are to be managed and accessed via the secure efficiencies of Okta.

UTS credits Okta with being a market leader in dedicating roles to customer success. And Okta’s Professional Services’ experience, collaborating on other tertiary institution modernisation strategies, was invaluable to the analysis of UTS’ challenge.

UTS had created a new business line selling micro credentials and provided new business offerings that will be customer based and not require traditional enrollments. This new business line required a new CIAM design to be implemented to manage the B2B and B2C aspects of these new products and offerings. Okta’s CSM is helping UTS efficiently orchestrate the change while capitalising on existing technology investments.