In an ever-evolving digital landscape, the public sector is faced with a difficult challenge: ensuring that public services are safe, secure, and easy to use. Meeting all of these demands is critical to providing users with the digital experiences they require. To help your public sector organisation better understand how to deliver safe and frictionless digital services, Okta surveyed more than 20,000 people worldwide in various industries about their digital experiences involving convenience, privacy, and security. The survey results are included in the Customer Identity Trends Report. Survey results The survey found that customer expectations have soared, resulting in a greater need for seamless and safe experiences from the public sector. From federal agencies to educational institutions, the public sector must deliver safe and easy-to-use experiences. Some highlights from the survey include: Consumer expectations are higher: The digital era has raised the bar for user experiences. From federal, state.
