Pitney Bowes



Robert Pilc:  Pitney Bowes is a 96 year old company with a very long and proud heritage of innovation. Today we have about 15,000 employees and about $3-1/2 billion of revenue. What makes Pitney Bowes shine is our ability to combine physical and digital technologies to help our customers overcome that complexity in conducting commerce and achieve better business outcomes.

Connected commerce is about solving our customers' problems in increasingly complex physical and digital world. And we launched the Pitney Bowes Commerce Cloud which was an unveiling of capabilities we've been building over the years in helping our clients conduct commerce in both a physical and digital world.

Kenn Bryant:  We're looking at the commerce cloud journey in three phases from an identity perspective. Phase one is really our users being able to access our digital assets. So what was most important there is that we did not interrupt our user service.

Phase two is allowing our services to securely talk to each other. Okta plays a vital role in our API security. It is providing us with the protocol that allows those services to securely talk to each other as well as provide that context of the user or the service that is talking to that other service.

Phase three really gets exciting. Now we're really talking about the internet of things in being able to enable physical devices to securely talk to our digital infrastructure and vice versa. Now you really start getting into what is that connected world and how do you secure that connected world? And that's what Okta's bringing to the table for us.

James Fairweather:  Right from the start, working with Okta we felt like we had a partner. It was an organisation focused on identity and doing identity very, very well. We got great support at an executive level, we felt like even the executive team understood the use cases, the pain points we had and the challenges we were trying to progress against to advance the commerce cloud.

It was important for us to find an identity provider that recognised that everything about identity wasn't just the classic enterprise to its employee experience. That there were enterprises that we're trying to serve customers and client use cases that identity becomes mission critical, it has the right SLAs and up time so that it's always on and always available. And that was a key part of our decision criteria.

Robert Pilc:  It was very important to us in building the commerce cloud to be future proof. We wanted to select the technologies and the partners that would work for us today but also would be there for us in the next five years and would be the foundation of building the bridge to our next century.

It was important to be future-proof and forward-looking when Pitney Bowes partnered with Okta. As a commerce and technology company that is almost 100 years old, having a digital infrastructure with effective device management was necessary for today and the future. From the start, Pitney Bowes felt that they received support from Okta at the executive level, and that they understood the challenges they were up against ensuring security in the connected commerce world.