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Okta’s Customer Identity Trends Report 2023

Okta’s Customer Identity Trends Report 2023

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Okta’s Customer Identity Trends Report 2023

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Australia
  • United States
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  • France
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  • Customer Identity
          • Customer Identity Cloud
            Secure your consumer and SaaS apps, while creating optimised digital experiences. Innovate without compromise with Customer Identity Cloud.
          • Free Trial
          • Pricing
          • Explore Customer Identity
        • Key Features
        • Universal Login
        • Single Sign On
        • Attack Protection
        • Organisations
        • Passwordless
        • See all features
        • Go Further
        • Improve UX and Conversion
          Build Customer loyalty with personalised experiences
        • Modernise Infrastructure
          Retire legacy identity + scale app development
        • Cultivating User Trust
          Secure customer accounts + keep attackers at bay
  • Workforce Identity
          • Workforce Identity Cloud
            Secure your employee, contractor, and business partner apps with identity-powered security to ensure high-performing IT and enable an agile workforce.
          • Free Trial
          • Pricing
          • Explore Workforce Identity
        • Key Features
        • Single Sign On
        • Adaptive MFA
        • Lifecycle Management
        • Workflows
        • Identity Governance
        • See all features
        • Go Further
        • Adopt Zero Trust Security
          The best security has identity at the heart
        • Improve M&A Agility
          Centralise IAM + enable day-one access for all
        • Reduce IT Friction
          Minimise costs + foster org-wide innovation
  • Why Okta
          • Why Okta
            Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. No matter what industry, use case, or level of support you need, we’ve got you covered.
        • Your Goals
        • Collaborate with Partners
        • Move to the Cloud
        • Adopt Office 365
        • Build Highly Scalable Apps
        • Secure Access to APIs
        • Integrate Apps
        • Protect Against Account Takeover
        • Your Industry
        • Public Sector
        • Financial Services
        • Retail
        • Healthcare
        • Travel & Hospitality
        • Technology
        • Energy
        • Ensuring Success
        • Customer Success Stories
        • Okta Advantage
        • Transparency
        • Trust
  • Developers
          • For Developers
            Secure your employee, contractor, and business partner apps with identity-powered security to ensure high-performing IT and enable an agile workforce.
        • Customer Identity Cloud
        • Auth0 Marketplace
        • Developer Center
        • Community
        • Knowledge Base
        • Sign up at Auth0 by Okta
        • Workforce Identity Cloud
        • Okta Integrations Network
        • Developer Center
        • Community
        • Knowledge Base
        • Sign up with Okta
  • Resources
          • Resources & Support
            Here's everything you need to succeed with Okta. From professional services to documentation, all via the latest industry blogs, we've got you covered.
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        • Help and Support
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        • Okta Help Center
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        • Frequently Asked Questions
        • Create a Case
        • Contact Us
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  • Blog
  • Louise Francis
Louise Francis

Louise Francis

New Zealand Country Manager and the Research Director for IDC (A/NZ)

Louise Francis is the New Zealand Country Manager and the Research Director for IDC Australia and New Zealand (A/NZ). Louise is responsible for leading and managing IDC New Zealand’s local team and she is the head of the A/NZ research programme. Reporting to the IDC Australia and New Zealand Managing Director Louise is responsible for:

  • Managing the business performance, research, and strategic direction of New Zealand in collaboration with the global IDC leadership team;
  • Providing customers with strategic advisory services to make more effective technology decisions by providing accurate, timely, and insightful fact-based research leveraging IDC's deep portfolio of expertise;
  • Acting as an interpreter and facilitator for change to IDC customers positioning themselves as digital leaders on the global stage;
  • Leading the NZ InTEP group to lift the level of engagement with NZ CIOs, digital decision-makers, and business leaders;
  • Collaborating with the wider IDC research community on customised projects and developing innovative research solutions for customers; and
  • Representing IDC A/NZ through presenting keynotes at key events, facilitating panels, and leading roundtable discussions.

Joining IDC in 2008, Louise has over 30 years of experience in the ICT sector within both vendor and end-user organisations. She holds a Bachelor of Business Studies with First Class Honours from Massey University, graduating with a double major of Marketing and Communications. She also holds a Bachelor of Science (Biology) from the University of Auckland.

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