In his role as Okta’s Chief Customer Officer, Eric is responsible for leading teams and programs to ensure we consistently deliver on Okta’s #1 corporate value: Love Our Customers. These teams ensure customers achieve quick time to value, adopt their subscriptions, and grow their return on investment with Okta over a lifetime.
Eric has spent the last 25+ years leading software companies through growth and has served over 20 years in SaaS customer-centric leadership roles. In his 11 years with Salesforce.com he learned from and helped shape the SaaS playbook for cultivating a wildly successful enterprise subscriber base. During his tenure, he helped Salesforce grow from $50M to $4B in revenue. Before joining Okta, he spent two years at LinkedIn, where he built their first Customer Success organisation, growing success for their $2B Talent Solutions business.
Eric earned a B.S. in Computer Science and Economics from Georgetown University, and his M.S. in Computer Science from Stanford.
Our customers are our number one priority, and we immensely value every one of our 15,000+ customers around the world. High praise and trust from our customers are Okta’s ultimate barometers for success, which is why we are incredibly proud to be named a Customers’ Choice in the 2022 Gartner® Peer Insights™ “Voice of the Customer” report for…
In my role at Okta, I work closely with our customer advocates to ensure they are receiving real value from their subscriptions. One of our key measures of success is whether customers grow with us, become fans of Okta, and go on to recommend us to their peers.
I’m therefore very proud to share that Okta was recently recognised by Gartner as…
