Anyone who has ever experienced back problems will know that the greatest pain often manifests itself far from where the source of the problem lies, in the spine. The same is true in business, where directories are the backbone of every organisation, but the pain they can ultimately cause manifests itself in every business area from revenue to reputation. At the simplest level, modern businesses run on applications, mostly provisioned by IT. Apps can only be provisioned and accessed based on knowing your identity. Information that’s housed in directories. Let’s imagine they are like individual worlds, because that’s how they can appear. The greater the complexity of the directory structure, the greater the task to connect, integrate, access, provision, and secure the necessary apps for a business workforce. Disjointed directories are the source of much business IT pain. Every individual physical site, business unit, and brand within your organisation most.