Connecting roughly 50 million unique users within a network of clinics, offices, practitioners, and specialists across the USA means securely storing extremely sensitive data—then sharing it with thousands of healthcare providers, partners, and vendors. This responsibility is embraced by the Okta customer facilitating this network, despite the ever-evolving rules governing this process. To stay compliant, organisations must remain vigilant. This customer originally partnered with Okta to achieve dual objectives: Protect users through strong authentications and proper access permissions. Deliver a consistent, unified experience. One hurdle on the path to success is compliance. To meet regulatory certifications under the 21st Century Cures Act, Okta’s Josh Pritchett, Senior Enterprise Customer Success Manager (CSM) stepped in to ensure the necessary updates to Okta’s system were prioritised, ran on time, and smoothly. The stakes were high, as failure to comply would have serious consequences. A pressing regulatory deadline Stringent industry regulation was one.
