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Maximize value with a Premier Success Plan

We prioritize your outcomes. Count on us as your advocates, product experts, and strategic partners — dedicated to achieving your identity goals, for today and tomorrow.

 

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We're invested in your success

Customer success

We work as an extension of your team — aligning our platform to your goals, sharing usage and roadmap insights, and helping you get more from your identity investment

Customer support

Trust us to help solve your toughest challenges with speed, precision, and care. Plus, explore our Help Centers anytime for expert guidance, deep technical content, and community insights.

Premier Success Plans

Premier Success Plans are designed to align with the complexity of your environment and provide the expertise and support you need from the right people, at the right time — so you can achieve your business goals with Okta.

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Unlock even more value with the Gold Premier Success Plan

Per a Forrester Consulting Total Economic Impact™ study, Gold Premier Success Plans can be expected to drive*:

103%

3-year return on investment (ROI)

$1.6M

3-year Benefits Present Value

70%

Reduction in resolution time, reclaiming 6 hours per incident

50%

Lift in IT productivity on routine access requests and identity-related support tickets

Don’t just take our word for it

Unlocking more with Gold

“Without the invaluable support and guidance from Okta's Technical Account Management (TAM) team, coupled with the resources from our Gold Premier Success Plan, we couldn't have been nearly as successful.”

 

– Kevin Schmidt, Principal Software Architect, iCIMS

Learn more about iCIMS + Okta
Support that sets a new standard

“My experience with Okta’s Customer Success and Support Services, specifically the Gold Premier Success Plan, has been unparalleled. The support team’s readiness to answer any question has not only expanded my Okta product knowledge, but also significantly improved our company’s operations.”

 

— Sean Brandom, IAM Engineer, Varo Bank

Learn more about Varo + Okta
A real partner, beyond the sale

"The quality of support was incredible. We had specific questions and received definitive answers."

 

- Paris Apostolopoulos, Engineering Manager, Holland & Barrett

Learn more about Holland & Barrett + Okta

Excellence on display

Okta Certification Circle lights up the Nasdaq Tower — showcasing expertise that powers secure, seamless identity for all.

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Get product help and connect

Power your identity journey with expert insights, self-serve resources, and peer connections.

Help Center

Your go-to for product updates, documentation, and self-serve support — all in one place.

Okta Help Center

Auth0 Support Center

Community

Connect with peers, share expertise, and gain real-world insights.

Okta Community

Auth0 Community

 

Want to learn more?

Contact us if you are interested in learning more about what success package fits your needs and talking with someone on the team.

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*ROI, NPV, and productivity figures are based on the "Total Economic Impact™ Of Okta’s Gold Premier Success Plan" study (2026), a commissioned study conducted by Forrester Consulting on behalf of Okta. Results are for a composite organization based on interviewed customers. Individual results may vary.