The Total Economic Impact™ Of Okta’s Gold Premier Success Plan

As identity environments grow more complex, traditional support models often fall short, leading to operational inefficiencies, delayed escalations, and increased reliance on costly third-party services. Organizations can address these challenges by leveraging comprehensive success programs, like Okta's Gold Premier Success Plan.

In a 2026 commissioned Total Economic Impact™ (TEI) study, Forrester Consulting found that customers of the Gold Premier Success Plans could realize*:

• 103% ROI
• $1.6M Benefits Present Value
• 70% reduction in resolution time
• 50% lift in IT productivity

*Results are over three years for a composite organization based on interviewed customers. Individual results may vary. Get the full study for details.