Forum21 Europe

Get all of the keynotes and sessions from Forum21 Europe here.

Overview > The New Security Culture

The New Security Culture

A new workforce culture demands a new security culture to enable it to happen. Digital trust is the new oil in the workforce productivity engine. With threat levels mirroring opportunity, the new threat landscape is breaking all records.

Derek Gordon, Director, Cyber Security, PwC

Future of Digital Trust


Digital everywhere means that digital trust is more important than ever. This is transforming businesses in terms of both culture and operations, with organisations re-evaluating how and where they work, and striving to provide an enhanced customer experience.

The end-to-end delivery framework has three aspects:

  1. Cyber – managing the threat actors attempting to cause loss or impact your information and digital assets

  2. Data – protecting the value of data you store

  3. Technology – establishing a resistant technology environment that’s

    aligned with business objectives.

When organisations master the core strategic and operational elements of digital trust, enormous and measurable value is achieved, with the benefits felt by all stakeholders, including customers, partners, investors and employees.

So how are businesses approaching digital trust? A PwC survey showed 96% of organisations plan shifts in their cyber strategy as a result of COVID-19. Forty per cent are focusing on the acceleration of digitisation plans, while half plan to bake cyber security and privacy into every business decision. We’ve also seen the emergence of the Digital Trust Officer, a critical role with responsibility for understanding the business and legal aspects of trust, while promoting the importance of identity, security and privacy in the wider enterprise.

Ben King, Chief Security Officer, Okta

Insights from the Cyber Threat Goldrush

Ben King

The upheaval of 2020 has created a gold rush for cyber criminals, breaking all records for vulnerabilities. Even global corporates and governments came under sustained attack. By 2025, cybercrime is estimated to cost the global economy $10.5 trillion. So how can practitioners mitigate risk in a sustainable way?

We see 4 navigation points:

  • Understand the risk – for employees, partners and suppliers, and for infrastructure and data, so you can apply your focus and resources for maximum effect

  • Learn from the past – many old vulnerabilities are being used to compromise system and gain access to organisations. Once lessons have been learned, solutions must be implemented

  • Plan for the future – a zero trust approach is needed in a remote-first world. With the rise of hybrid work removing the traditional security perimeter, identity becomes the logical point of control

  • Secure the user – humans can be a defensive perimeter, if enabled with awareness programmes, endpoint protection and incident response processes

Markus Hilmes, CISO, AutoScout24

Customer Perspective: AutoScout24


AutoScout24 is Europe’s largest online car marketplace. The company aims to simplify the process of buying and selling a car, while securing users on the purchase journey.

Trust is core to the company’s values. It defines itself as Europe’s trusted online car market and seeks to build useful products and processes that solve its customers’ needs. For its workforce, its IT strategy is focused on supporting daily work, rather than adding friction. Product teams can make use of a secure baseline infrastructure in which recurring tasks are standardised, so they can simply focus on layering on the application.

AutoScout24 uses Okta for both customer and workforce identity management. For CIAM, adding security or usability features was faster with an out-of-the- box solution. For employees, the business already had an identity management solution in place, but wanted to reduce friction. Okta now enables it to easily onboard external users, for example as a result of mergers and acquisitions, and prepare for a passwordless future.


The New Workplace Report 2021

The global shift to remote work, and more recently the increase in hybrid work, has transformed the way we live and operate, causing long-lasting implications for the future.


Customer Identity & Access Management

Discover how modern CIAM can help your organisation deliver secure, seamless digital experiences for your customers and partners.


Getting to know Okta Adaptive MFA

With Okta Adaptive MFA organisations can have enterprise grade security with a great user experience.

Ready to get started?