Remote Desktop Services (RDS): Security Benefits and Uses

Topics

Security

TL;DR

Remote Desktop Services (RDS) is a Microsoft-native capability that lets authorized users operate a host computer from a remote location. It supports three deployment models — session-based virtualization for one-time server access, virtual desktop infrastructure for persistent workplace-style access, and RemoteApp for streaming a single application to a user's device. Organizations adopt RDS for five key reasons: reducing hardware costs, enabling cross-platform operability, strengthening security through centralized oversight, keeping sensitive files in cloud storage rather than on local devices, and speeding up device configuration. RDS is managed through four distinct roles — connection broker, gateway, session, and web — each serving a different aspect of how users connect and interact with remote environments. Because RDS grants nearly full access to a host device, securing it with Multi-Factor Authentication (MFA) is essential to prevent unauthorized access through compromised credentials.

Why organizations rely on remote desktop services

Remote desktop services (also known as RDS, terminal servers, and terminal services) allow a user to take over a computer remotely.

If you outsource Information Technology (IT) services, and you work within the Microsoft environment, RDS allows your tech team to find and fix problems on your computer from far away.

You might also use RDS to access services your company doesn't want to install on every single computer, including your personal computer.

Many companies, including more than 60 percent of consumer products companies, outsource at least some part of their workforce. If your company does, you should know more about how RDS really works.

What are Remote Desktop Services?

Tucked within most Microsoft products is the ability for remote work. RDS makes that possible.

In most cases, the remote worker needs some kind of invitation from the host device. With that invitation both extended and accepted, the session begins. The user has nearly full access to work on the host device, even though that user might be far from it.

You could use the RDS solution for:

Session-based virtualization. Provide one-time access to a remote server.
Virtual desktop infrastructure. Give users access multiple times, so they can work on a shell-like computer at home but have all the benefits of your workplace devices.
RemoteApp. Give users access to just one application in a separate window on their machines.

What are the benefits of using RDS delivery?

Why should you use remote software access rather than just giving everyone a device? RDS comes with several advantages.

Remote desktop services offer:

Benefit	Description
Cost savings.	Many companies look for ways to cut down on company hardware. Using RDS could allow you to keep operating an old machine with fancy software (even if your old machine couldn't handle a direct installation).
Operability.	RDS could allow your Mac users to tap into Microsoft products (if that's a requirement).
Security.	If a problem appears, RDS lets you investigate from miles away.
Storage.	With RDS, sensitive files are in the cloud, not on a device. Theft is much more difficult.
Speed.	It's easier to configure new devices with RDS.

What roles are available in Remote Desktop Services?

RDS comes with plenty of options, including some involving roles.

Some available RDS roles include:

Role	Description
Connection broker.	Users connect (and reconnect) to virtual devices.
Gateway.	Users connect to virtual devices over the internet.
Session.	Servers host programs on so-called "session based desktops."
Web.	Users access RDS via a web browser regardless of device type.

Sometimes, companies use specific software to allow users to connect. Most of these programs work within the Microsoft environment, but versions exist that work on other platforms, such as Android and MacOS.

Why is security critical for RDS?

As companies look for ways to enhance control while lowering costs, solutions like RDS will grow in popularity.

But obviously, a solution like this is also enticing for hackers. If they can get into your device with your password and do everything you can do, the risks are immense.

At Okta, we offer Multi-Factor Authentication (MFA) for virtual desktops. Give your users the access they need while locking down security for your company. Find out more in this in-depth article.

Frequently asked questions

What is Remote Desktop Services (RDS)?

RDS is a Microsoft-native capability that lets authorized users operate a host computer from a remote location — useful for IT support, cross-platform access, and distributed workforces.

What are the main use cases for RDS?

RDS can be deployed in three ways depending on access needs: as a one-time server session, as a persistent virtual desktop that mirrors a workplace machine, or as a single-application window streamed to the user's device.

How does RDS help companies reduce costs?

By enabling older machines to run modern software through a remote connection, RDS reduces the need to purchase new hardware for every user — making it a practical option for companies looking to extend the life of existing devices.

What RDS roles should IT teams be aware of?

RDS is structured around four roles that govern how users connect: the connection broker manages session routing and reconnections, the gateway enables secure internet-based access, the session role handles server-hosted program delivery, and the web role allows browser-based access from any device type.

What are the security risks associated with RDS?

Because RDS grants broad access to a host device, a compromised set of credentials can give an attacker the same level of control as a legitimate user — making Multi-Factor Authentication (MFA) a critical safeguard for any RDS deployment.