Gartner, the global leader in research and advisory services for businesses worldwide, has held many identity and access management (IAM) summits—but never quite like this. In 2021, the virtual gathering carried a unique sense of momentum. That’s because, after a year of unprecedented digital transformation, IT and security decision-makers…

You’ve just adopted a new service! Great! But no one is using it. Why not? It appears that no one has access to the application, so no one wants to create a new account with a new set of credentials. Even worse, the team who created the system failed to port over all the users. Would you want to use such a system? This scenario may sound odd, but…