From check in to takeoff: Cebu Pacific secures global user accounts with improved IAM
monthly active users on the platform with Okta Customer Identity solutions
threats blocked by Okta ThreatInsight in three months
faster identity feature development (1 month to 1 week)
of monthly active users leverage Social Login
“Before Okta, we didn’t have an easy way to discover unauthorized access issues. Our only layer of protection was the web application firewall. Now, with Okta, we’ve not only been able to simplify Identity management but also prevent unauthorized access.”
Glenn Amper, Director of Information Security, Cebu Pacific
Since its first flight in March 1996, Cebu Pacific has come a long way. It offers flights to more than 60 destinations across the globe, and pioneered the “low fare, great value” strategy adopted by other regional airlines. As the company continued to grow, it saw opportunities to improve its security and customer experience, starting with its Identity strategy.
Without a clear Identity inventory or secure logins, Cebu Pacific struggled to accurately understand who its customers were and where they were coming from, and, ultimately, differentiate legitimate logins from potential security threats.
“We wanted to improve Identity management, so we could better understand which users were logging into our applications and protect them along their journeys,” says Glenn Amper, Director of Information Security at Cebu Pacific. “Our passenger reservation system stored account information, but it wasn’t a dedicat