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Understanding (and improving) the resident user journey

State and local agencies can transform digital service delivery with modern Customer Identity and Access Management (CIAM). This guide explores three real-world scenarios of residents interacting with digital government services—unemployment benefits, business registration, and tourism services—showing how unified Identity solutions offer a better user experience, enhance security, and improve resident trust. 

Learn how Okta can help your agency secure public-facing services and deliver the user experience your residents expect.

Topics

  • CIAM
  • Customers and Partners
  • Cybersecurity
  • Digital Customer Experience
  • Okta Customer Identity
  • Authentication
  • Authorization
  • Passkeys
  • Passwordless
  • User Management
  • Public Sector
  • Guide
  • Guide

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