The past two years have seen widespread and sweeping change that’s impacted every aspect of our lives. From how we work to where we travel — and what we need from governments, banks, retailers and healthcare providers — our expectations have been transformed. We’ve experienced a global health crisis, of course, but we’ve also lived through a revolution in digital service availability and the creation of new efficiencies, conveniences and amenities. 2020 and 2021 haven’t always been easy. But what began as a series of challenges that businesses and consumers needed to overcome has since evolved into a plethora of new opportunities. Today’s consumers are turning to digital services not only because they save time and reduce costs, but also because organisations are delivering top-notch online experiences across industries and use cases. If people are to reap the full benefit of these increasingly available digital services, they’ll need to share.