You’ve just adopted a new service! Great! But no one is using it. Why not? It appears that no one has access to the application, so no one wants to create a new account with a new set of credentials. Even worse, the team who created the system failed to port over all the users. Would you want to use such a system? This scenario may sound odd, but it’s actually quite common. Often times, when new services are rolled out, user management is seen as a commoditised feature set, so details are overlooked. However, as the volume of users and the awareness of identities becomes larger and more robust, the ability to manage these user accounts in an efficient and elegant manner becomes critical. This post explores the function of user access management software, and why it’s crucial that companies implement it. What is user management? User management, in.