What's shaping the future of customer experience?
Using insights gathered from the 451 Research Custom CX Study commissioned by Okta and carried out by 451 [part of S&P Global Market Intelligence] between September and October 2021, this infographic explores:
- The factors IT leaders believe are critical for a great digital experience
- What they perceive to be the main barriers to delivering this
- The solutions they’re investing in to build the standout customer experiences of tomorrow