What's shaping the future of customer experience?

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Using insights gathered from the 451 Research Custom CX Study commissioned by Okta and carried out by 451 [part of S&P Global Market Intelligence] between September and October 2021, this infographic explores:

  • The factors IT leaders believe are critical for a great digital experience
  • What they perceive to be the main barriers to delivering this
  • The solutions they’re investing in to build the standout customer experiences of tomorrow