The way we work has changed forever. Even prior to the outbreak of the COVID-19 pandemic in 2020, employees in a wide variety of roles and industries sought greater autonomy and flexibility in their work experiences. An alarmingly large percentage of workers reported feeling disengaged or unhappy in the workplace. According to global aggregate data collected by Gallup, a mere 15 per cent of workers were engaged with their jobs, a trend that had remained stable for over a decade. Flexibility in the workplace is on the rise But the events of 2020 transformed nearly every aspect of how we get work done. With the widespread adoption of remote work and new technology-enabled collaborative and digital business processes, today’s organisations have an unprecedented opportunity to reinvent workplace experience. What’s more, this is what their employees now expect of them. People want their employers to increase workplace social cohesion, support.