With 1,200 Nando’s restaurants worldwide - 468 of them in the UK and Ireland alone - fans of the famous flame-grilled peri-peri chicken have never had to travel far for a fix. But it’s not just the mouth-watering food that keeps customers coming back. The Nando’s fiery flavour permeates every aspect of the restaurant, like smoke from a flaming braai grill. Eye-popping interiors. Vibrant South African artworks. Afro-Luso beats the soundtrack to every meal. But then - record needle scratch - Covid. The music stopped. The restaurants closed. And the Nando’s experience shut down overnight. Suddenly, Nando’s were in the unenviable position of having to reinvent their business in a matter of weeks, pivoting to their digital channels to give customers their next peri-peri hit. Not only did capabilities such as delivery, collection, and table orders need to make ordering food easy, they needed to channel the Nando’s flavour, too.