The pace of technological change is hard to ignore for higher education institutions, where a myriad of systems and services must be available for access by multiple user groups – from faculty, staff and students to other academic institutions and the business community. A seamless experience is crucial to the open exchange of ideas that unlocks great education across these different user groups. Additionally, faced with a lack of funding and growing competition, unlocking potential new sources of revenue in higher education is crucial. By building a reputation for a smooth digital experience, you can attract more students – particularly those more profitable overseas students, for who seamless remote access is crucial. While driving efficient processes and simplifying interactions for and between business partnerships will also boost profitability. From a high of £15.78bn for the period 2009/10 to just £4.55bn for the period 2022/23, higher education is facing a downward.