In late 2019, Sephora began searching for an access management solution after deciding to implement the SAP SuccessFactors human resources management system (HRMS) in the 36 countries where our brand operates. We wanted to centralise and standardise HR data for our 36,000 team members, including data shared between head office staff and those who work in our 2,700 stores and outlets worldwide. Sephora was working with three siloed IT systems, and we needed to unify user identification and authentication at login. Okta’s implementation and management partner Lyvoc helped us address this issue and we implemented Okta within six months while interfacing it with SuccessFactors. Our initial goal was simply to authenticate users with Single Sign-On and Multi-Factor Authentication (MFA) so they could access SuccessFactors. However, once we realised Okta’s full potential, we decided to take things even further, with advanced access and identity management. Now, whenever a team member’s profile is created.