Your customers' expectations are evolving. According to a PwC report, nearly 80% of consumers today cite speed, convenience, knowledgeable help and friendly service as the most important elements  of a positive customer experience. And one in three (32%) say they would walk away from a brand they love if those needs aren’t met. But what factors…

In this blog we explore some of the special regulatory considerations organisations should understand when adopting a Zero Trust strategy in Europe. As enterprise technology ecosystems evolve to include a growing number of cloud resources, mobile and employee-owned devices, and digital business processes, the traditional approaches to securing…

From financial impacts to disruptions in an organisation's operations, cyber breaches have long had wide-ranging implications for enterprise companies. Due to the increased frequency of these breaches, the United States issued its first-ever executive order in 2021, calling for improvements to cyber security among organisations. In this new world…

Many organisations were vastly underprepared for the massive supply chain disruptions triggered by the COVID-19 pandemic. As logistical operations hit lockdown, supply chain efficiency, security, customer experience, and brand reputations all suffered terribly – with retail considered one of the industries most heavily impacted by the crisis. Fast…

Customers today are demanding more from your digital platforms. They want safer, faster, and more seamless digital experiences, and they reserve their trust for the brands that can balance that scale between speed and security. In the most recent episode of Okta and Computer Weekly’s Identity Made Easy video podcast series, we explored how…

Criminals love customer credentials. It’s driving a surge in account takeover (ATO) attacks, in which hackers exploit stolen usernames and passwords to infiltrate user accounts and steal valuable data. So what can businesses do to mitigate this threat, and protect their customers, finances and reputation? In this episode of Okta and Computer…

In today’s fast-paced, always-on retail environment, what does the perfect shopping experience look like? Maybe it’s something as simple and prosaic as buying a Coke from the local corner shop. The customer grabs the cold drink, pays with cash, a card or a swipe of their iPhone, and continues on their way. The transaction is quick, convenient and…