Okta makes the Day One experience delightful for Medallia new hires

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>900%

ROI

90%

Reduction in password reset requests

90%

HR to AD provisioning requests automated

>$800K

IT, productivity, and security savings annually

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Oktane19
  • Vigorous growth
  • An automation strategy
  • New hire confidence
  • Strategic IT
Vigorous growth

Medallia’s customer experience management technology takes off. The company faces the task of onboarding hundreds of employees over a few months. HR and IT struggle to keep up.

An automation strategy

Medallia adopts a strategy to streamline onboarding and protect customer data. They deploy Okta to provision Microsoft Active Directory from Workday, and integrate numerous downstream cloud services.

New hire confidence

Today, new Medallia employees dive in right away, wasting no time waiting for IT to provision their apps and accounts. From Day One, they can log in once and immediately access all the apps and information they need.

Strategic IT

After automating their app provisioning workflow, Medallia IT sees $200K in annual IT savings. Staff previously dedicated to provisioning and making access decisions can now offer strategic technology assistance company-wide.